Customer Service Manager in Madrid
hace 3 días
Customer Service Manager - Spanish + English (C1) needed in Madrid
Are you a dedicated and experienced professional with strong leadership skills and a passion for customer service? We are looking for a Customer Service Manager to join our team in Madrid . This is an exciting opportunity to contribute to a dynamic and growing company while working in a vibrant city.
Key Responsibilities:
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Lead and manage a team of customer service representatives to ensure excellent customer experiences.
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Handle complex customer inquiries and provide timely, effective solutions.
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Develop and implement strategies to improve customer service processes and performance.
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Collaborate with other departments to enhance customer satisfaction and retention.
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Monitor and analyze team performance metrics to ensure high standards are met.
Qualifications:
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Fluent in Spanish and English (C1) both written and spoken.
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Proven experience in customer service management or a similar role.
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Strong communication and interpersonal skills.
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Ability to lead, motivate, and develop a team.
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Problem-solving mindset with a focus on continuous improvement.
What We Offer:
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A competitive salary with a comprehensive benefits package.
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A dynamic and supportive work environment in the heart of Madrid.
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On-site work with opportunities for professional growth and development.
If you are looking to take your career to the next level and thrive in a fast-paced, customer-focused environment, we want to hear from you. Apply now to join our team in Madrid
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