Customer Advisor Italian

Do you speak Italian and Spanish? Are you passionate about being on the front line of customer service, answering customer inquiries? If so, seize this opportunity now We are looking for Customer Advisors to join our Customer Service Department.

What will you do?

As a Customer Advisor, you will be the first point of contact for our customers, communicating with them via email, phone, or chat. Your role involves accurately addressing a wide range of questions and translating issues into effective solutions.

In this position, you will make informed decisions, provide proactive advice, and assist customers across Europe in creating the perfect ambiance in their homes. You will achieve this through your growing technical knowledge of our lighting products. Additionally, you will thoroughly record customer data and manage orders, shipments, and returns or warranty claims in our CRM system.

You will receive initial training from a colleague before starting to work independently.

We are looking for you, because you...

are communicative and have a knack for smooth conversations;

have prior experience as a customer service representative;

are proficient with systems (preferably Salesforce) and excel at multitasking;

are fluent in Italian and Spanish;

would be a standout candidate if you are fluent in a third language where you feel confident in helping customers;

can speak English on a professional level (C1 or higher) to be able to communicate within the company;

handle stress well and remain composed under pressure;

are patient, a good listener, and possess commercial insight;

have a Spanish Social Security Number and/or a NIE - without it, you cannot start working for us

We believe in on-the-job learning If you don't meet all the requirements listed above, you are still encouraged to apply. The most crucial qualifications for us are proficiency in the required languages and possession of a Spanish Social Security Number and/or NIE.

We offer you...

a base salary of EUR 20,500 per year gross, based on a fulltime (40h per week) employment.

a language bonus per language that you will be working in, the Spanish language excluded.

30 natural days to use for a well-deserved vacation or to just life your life outside of work

60% working in our amazing, new office in the center of Barcelona - you will be able to work 40% at home.

The possibility to work fully remote when you make use of our workation options, after 6 months of working with us.

a fully equipped home office, after 6 months of working with us.

Create the perfect ambience with lamp and light, even at home: enjoy an employee discount on our ambient lighting to brighten up your house.

Unlimited opportunities to learn and grow - your knowledge and development is key. Develop at your own pace in our online learning world.

After 6 months of working with us, you can choose between a transportation or restaurants allowance.

After 6 months of working with us, you will receive a private health insurance fully covered by us

Plenty of social activities Join us for padel, lunchtime walks or runs. Play a game together, or party with us at our company events and afterwork drinks. There's something to do for everyone

Working schedule:

For fulltime employment, 40 hours a week, you will be working 5 days of 8 hours spread over Monday to Saturday from 08:00 - 17:00 // 09:00 - 18:00 (one free hour). Not all markets require working on Saturdays; therefore, it might be possible that you will never have the option to work on that day. Working on Sundays or National Holidays are also a possibility: in that case you will receive an extra allowance, or you can choose for extra free days Working on Sundays or National Holidays are always voluntarily.

What about us?

We are a fast-growing international organization with 39 webshops in 36 European countries Our head office is based in the Netherlands but with a growing customer base we've expanded our offices to Barcelona (Spain) and to Kraków (Poland). Our company is a part of a bigger group of lamplovers: LUQOM Group. Together with them we manage all of our customer service queries mostly in Barcelona and Kraków. Therefore, it would be possible that you will not only work for us, but also for one of our sister companies within the LUQOM Group.

Are you ready?

Are you ready to take on the challenge of bringing 100% Ambience to Europe? Excited? Let us hear from you Send us your motivation and CV and who knows, you might soon be part of our team

We start with a 15-minute introduction on the phone with a colleague from our HR-department, followed by a first online interview with one of the teamleads. After those interviews, you will be invited for a second interview in our office - to see if it matches your vibe If the energy sparks on both sides, we'll warmly welcome you on board

Do you speak Italian and Spanish with one (or more) of the below languages?

Dutch

German

French

Finnish

English

Croatian

Czech

Hungarian

Romanian

Danish

Norwegian

Swedish

Portuguese

When you speak one (or more) of the below languages, please let us know

Albanian

Bosnian

Bulgarian

Estonian

Greek

Latvian

Lithuanian

Macedonian

Serbian

Slovenian

Turkish

Ukranian

Acquisition based on this vacancy is not appreciated.

On-site, Hybrid

Barcelona, Catalunya [Cataluña], Spain

Customer Service