Italian Inbound Customer Support Specialist

hace 4 días

Barcelona, Barcelona, España CBT A tiempo completo


Job Title: Italian Inbound Customer Support Specialist (Onsite/Hybrid) – Barcelona

Location: Barcelona, Spain

Work Type: Full-time

Work Mode: Onsite & Hybrid options available

About the Role:

We're seeking a native or fluent Italian Customer Support Specialist to join our growing team in Barcelona. As the first point of contact for our Italian-speaking customers, you'll be responsible for delivering a friendly, professional, and solution-oriented service across various channels.

This is a customer-facing, inbound support role, ideal for someone who enjoys solving problems and creating positive experiences. Whether you're working from our vibrant Barcelona office or part-time from home, you'll be part of a supportive and multilingual environment.

What You'll Do:

  • Respond to incoming customer inquiries via phone, email, and live chat, primarily in Italian

  • Deliver clear and accurate product or service information

  • Troubleshoot and resolve customer issues with care and efficiency

  • Maintain detailed and accurate records of interactions in internal systems

  • Collaborate with cross-functional teams (technical, logistics, sales) to ensure fast and complete resolutions

  • Stay informed about company offerings, updates, and procedures

  • Meet individual and team performance targets related to customer satisfaction and resolution speed

What You Bring:

  • Fluent Italian speaker (C2 level) – both spoken and written

  • Good level of English (B2 or higher) for internal communication

  • Prior experience in customer support, contact center, or a service-related field is a plus

  • Strong communication and active listening skills

  • Ability to stay calm under pressure and work efficiently in a fast-paced environment

  • Comfortable using CRM platforms and digital tools (experience with Zendesk or similar is a bonus)

  • Valid permit to work in Spain or EU citizenship

What We Offer:

  • Competitive fixed salary + bonus potential based on performance

  • Flexible hybrid work model (after initial training period)

  • Relocation support for international candidates

  • Private health insurance

  • Comprehensive onboarding and continuous learning opportunities

  • Career growth in a supportive and international team

  • Modern office in central Barcelona with great amenities

  • Regular team events, wellness activities, and free snacks/coffee

Working Hours:

  • Full-time: 40 hours per week

  • Typical shifts from Monday to Friday; occasional weekend or evening shifts depending on client/project needs


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