Customer Support Specialist

Customer Support Specialist - Fintech Startup

Location:
Barcelona (hybrid)

Type:
Full-time

Salary:
Competitive package

About Us

At Dost, we're not just another startup. We're a fintech revolutionizing how companies manage their financial processes with AI. Our platform automates invoices, delivery notes, and purchase orders, eliminating human errors and transforming entire accounts payable departments.

What makes us different:
We're already the trusted partner of over 200 companies, but we're still small enough for your voice to be heard directly by our CEO Adam.

The Opportunity

Tired of being stuck in cookie-cutter consulting roles? Here you won't find endless hierarchy or projects where you're just a replaceable cog.

We're looking for a dedicated and friendly
Customer Support Specialist
to join our team. In this role, you will be the face of our company - assisting customers with their inquiries, resolving any issues, and ensuring a positive customer experience.

The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.

This role is perfect if:

• You are able to multitask and prioritize tasks effectively in a fast-paced environment
• You have strong problem-solving and decision-making abilities
• You have a positive and empathetic attitude toward customers
• You're looking for a place where you can grow organically based on performance
• You value autonomy over hand-holding

Your Day-to-Day

• Provide prompt and efficient responses to customer questions via our ticketing and case management systems (FreshDesk, Asana)
• Address and resolve customer complaints or concerns in a professional and timely manner
• Maintain a high level of company product knowledge to effectively answer customer queries
• Identify opportunities to upsell or cross-sell products and services to customers
• Collaborate with other team members and departments to ensure customer satisfaction
• Keep accurate records of customer interactions and transactions in the CRM system
• Follow company policies and procedures when handling customer requests and issues
• Continuously strive to improve customer service skills and knowledge through training programs

We Need You If You Have

Essential:

• Excellent communication skills:
  Fluent Spanish + strong English
• 1-2 years experience:
  ideally in a Customer Support / Customer Experience / Contact Centre role
• Detail-obsessed:
  Quality and accuracy are non-negotiable in this role
• Strong listener:
  More important than being a great talker
• Self-driven chaser:
  You see tasks through to completion without needing supervision (and you're not afraid to reach out when you need help)

Bonus points:

• Catalan language skills
• Experience in a FinTech / SaaS environment

Why Dost vs. Other Options

What you WON'T find here:

• No overnight shifts (this is a 9am - 6pm role)
• Micromanagement
• Toxic culture of "numbers at all costs"
• Rigid corporate processes that stifle innovation
• Growth limited by arbitrary timelines or organizational charts

What you WILL find:

• Real impact:
  Every integration you build directly affects client success
• Team culture:
  we help each other out (no toxic competition)
• Transparency:
  You know exactly where you stand and where you're going
• Modern office:
  Center of Barcelona, young international team
• Autonomy:
  We trust you to figure things out (with support when needed)

Your Career Here

At Dost, we don't believe in preset career ladders or arbitrary timelines.

Your growth is determined by three things:

• Your talent:
  How well you solve problems and deliver results
• Your ambition:
  Where you want to go and what you want to learn
• Your attitude:
  How you show up, collaborate, and push yourself

Where people like you have grown:

• Pre-Sales Solutions Architect (if you're commercially minded)
• Product Manager (if you want to shape what we build)
• Customer Success Manager (if you want full client ownership)
• Technical Team Lead (if you want to grow the function)
• Senior Technical Consultant (if you want to become the go-to expert)

Why growth happens here:
We're transforming from startup to scale-up. Good ideas get heard. Good performers get promoted. Period. Some people grow in months; others take longer. It's entirely up to you.

What We Offer

• Competitive compensation package
• Performance bonuses tied to project and company success
• Growth environment: Access to CTO, sales leaders, and CEO for learning
• International team: Young, collaborative, no toxic competition
• Learning: You'll become an expert in fintech, ERPs, and AI automation