Key Account Manager Spain

Who we areYou. Better. With Alan.Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.We partner with 35K+ companies of all sizes, serving more than 950K+ members, and have reached 680M+ in ARR.Our team of 700+ people (still growing) operates across France , Spain , Belgium , and Canada . How we do it ?People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as: What drives us - We're obsessed with helping members live healthierMission is the Boss: long-term thinking, mission above all elseMember & customer-led: obsessed with solving problems and delighting users How we build excellence - We hire the best and empower them to succeedChampions of excellence: extremely high standards and talent densityDistributed ownership: everyone owns their decisions and resultsRadically transparent: all information accessible, written-first, async decisions How we grow together - We improve through honest feedback and bold thinkingOptimistic alchemy: optimists who collaborate with genuine careEmpathetic challengers: direct, caring feedback to help each other growBold contrarians: think differently, try new approaches How we move fast — We fight complexity and focus on what mattersDisciplined execution: decisive action with compounding focusFight for simplicity: high-impact processes, smart frugality The Key Account Management team Our Account Management team's purpose is to make our key accounts stay and grow with Alan. We are looking for someone to help us take care of our growing pipe and bring delight to our clients. Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds.We move fast, with a lot of ownership, and are proud to tackle big problems. What you will be responsible for As a Key Account Manager, you will:Handle a portfolio of companies up to 100k€ ARR and a portfolio of around 50 accounts.Ensure client loyalty: build and maintain strong customer relationships with key stakeholders, display a customer-centric approach to allow our clients to achieve their goals through Alan, quickly identify potential signals of dissatisfaction, identify and implement solutions to answer them.Build customer engagement: ensure successful onboarding of new accounts and new users, analyze and present consumption reports to customers through business reviews, promote Alan partner in health positioning to generate massive adoption by the employees and the admins, turn our best customers into Alan ambassadors and generate opportunities of acquisition, identify and execute out-of-the-box initiatives to engage Alan customers.Cross-sell / upsells portfolio based on opportunities detected through customer needs and pain points.Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability.Drive change in product and services, and act as the voice of their customers to Product and Operations teams.Support acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams. Is it what you are looking for? You may be a great fit at Alan if you have/are:Proven track record (> 3 years of experience) in addressing companies with more than 30k€ ARRDemonstrated exceptional performance, consistently exceeded targets and delivered outstanding resultsPassionate about healthcare. Eager to deepen your understanding of health insurance market dynamics, trends, and our products. Fluent in Spanish and advanced level of English, both spoken and written.Strong analytical skills: adept at creating data-driven reports, extracting valuable insights from data, and structuring problems effectively.Highly organized: able to prioritize tasks, manage time efficiently, and maintain exceptional follow-up skills.Comfortable in a fast-paced environment, working autonomously, making informed decisions, and managing expectations.A skilled negotiator, consistently achieving favorable outcomes while building long-term, trust-based relationships with transparency and empathy.Great listening and problem-solving skills: capable of understanding customer needs, identifying key stakeholders, and finding effective solutions.Based in (or willing to relocate to) Madrid or Barcelona.Experience in insurance/employee benefits is a big plus.For this opportunity, we are aiming to hire within the B0-C1 level range.   Perks & BenefitsAt Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer:- Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.- Flexible Office. Sponsored co-working hubs in Madrid and Barcelona- All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.- Flexible vacation policy and flexible working hours. Organize your time as you wish.- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).- Transport. Country-specific commuter benefits.- Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.- Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.- Parental leave. Extended parental leave for all new parents, for permanent contracts only.Important note: we hire people, not roles.If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?Remember, this is just a guide, not a checklist.We'll be thrilled to receive your application Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.