CRM Dynamics Project Manager

At Eurofragance, we don't just create fragrances — we create experiences. With passion, excellence and bold entrepreneurial spirit, we're growing fast and want you to grow with us.

Join a global team headquartered in Barcelona, with offices in Dubai, Singapore, Mexico, Turkey, India… and more

Here, your work truly matters — and so do you.

What's your mission?

As a Global CRM Specialist, your mission is to empower our sales and customer service teams with intuitive tools, meaningful data, and streamlined processes that elevate customer relationships and support sustainable growth. You will connect business needs with smart CRM solutions, help teams work more efficiently, and play a key role in shaping how we deliver value to customers across the entire journey.

Here's what you'll be rocking every day

As a member of the CRM Dynamics Core Team

• Act as an Global Key User for the sales community.
• Contribute to day‑to‑day challenges by proposing initiatives and improvements.
• Bridge teams and systems by connecting IT, sales, marketing, and service so CRM workflows align with business goals.
• Support Customer Service excellence by configuring processes, automations, and knowledge tools.
• Prepare and participate in UAT sessions.
• Lead the implementation of the Customer Service module within Dynamics CRM.
• Prepare materials and communications for CRM MVP launches for the global Sales & Customer Service community.

As Global CRM Key User

• Support end users with daily incidents through the ticketing system.
• Maintain and energize the Customer Service CRM Ambassadors community.
• Update and share learning hub materials (CRM knowledge documents).
• Promote CRM adoption and engagement internally.
• Act as an expert in customer interaction and engagement.
• Bring strong knowledge of Microsoft 365, Dynamics or other CRM tools.
• Adapt quickly to new systems and processes.

As part of the Customer & Sales Service Support team

• Take on Customer Service responsibilities to gain full end‑to‑end process understanding.
• Manage a limited number of customer accounts for a defined period using SAP: create proforma invoices and orders, launch technical documentation, follow up on customer payments, upload quotations, support pricing increase campaigns, etc

• Support Key Account Managers in daily tasks: prepare quotations for new fragrances, manage and follow up on customer requests, generate olfactive pyramids, use the fragrance library tool to select options, prepare marketing materials and promo kits, etc.

• What you need to shine in this role

• Minimum 3 years of experience as a Project Manager implementing Dynamics CRM within Customer Service, coming from the industrial and production sector.
• High proficiency in SAP, especially in managing orders, invoicing, and customer data.
• Demonstrated ability to lead CRM module implementations, including active participation in User Acceptance Testing (UATs).
• Strong skills in Microsoft Office 365, particularly Outlook, Excel, and PowerPoint.
• Fluent in English (spoken and written); Spanish is desirable.
• Willingness to travel up to 10% for business needs.
• Experience using ticketing systems to support internal users and resolve CRM-related issues.
• Strong interpersonal and communication skills, with a proactive mindset and ability to work in cross-functional teams (Sales, IT, Marketing, Regulatory).

• What do we offer you at Eurofragance?
  
  Much more than just a job Take a look at everything we've prepared for you:

• Stability and growth in a solid company in full expansion.

• International environment with a multicultural team and language practice.
• Flexible start time and remote work 2 days/week (after 3 months and as long as the role is eligible for remote work).
• Flexible compensation with Cobee (meals, transport, childcare, etc.).
• Health & wellness services: medical, physiotherapy, psychological support.
• Sports facilities: paddle court, gym, yoga classes.
• Nomad Week: work 2 non-consecutive weeks from anywhere in the world.
• Medical & life insurance for your peace of mind.
• Special prices on perfumes — because you'll want to wear what we create.
• Healthy meals three times a week, served sustainably.
• Pension plan to help you build a secure financial future.

Why Eurofragance?

We believe in diversity and in creating a space where everyone feels welcome — regardless of gender, age, background, orientation, or ability.

We're also deeply committed to sustainability: reducing our carbon footprint, enhancing energy efficiency and cultivating environmental respect.

By joining us, you become part of a company that actively works to make a positive impact on the planet — and on people.

Ready to join us on this sensorial adventure?