Program Planner

Omega CRM Consulting is looking for aProgram Planner / PMO (Pharmaceutical Sector) that would like to collaborate with one of the top global pharmaceutical companies.

• Creates a master Integrated Program Plan, rolling up the project plans and program level activities into an accurate timeline.

A Program is a group of related projects managed in a coordinated manner to obtain benefits and control NOT available from managing them individually." (PMI)

o Identifies and tracks inter-project dependencies.

o Creates a Resource Plan (Who is doing what), including roles descriptions.

o Continuously updates the plan based on project planning changes.

o Creates expectations for review points based on program milestones.

• Supports all aspects of Program Financial Management

o Supports Program Manager with budget setting and corridor planning for the program

o Tracks budget, actuals and forecast for the overall program, down to invoice level on

each project

o Works closely with the Financial Controller to monitor actuals and forecast

o Initiates the Vendor Contract approval process for all required contracts/purchase

orders

o Identifies, notifies and tracks accruals and year end provisioning across the program.

• Contributes to proposal and planning documentation, including the Program Contract

(Blueprint), (possibly, a Program Governance Project Contract) and Business Case)

o Ensures that Business Case and Integrated Plan are well informed by constraints and

that planning or case-making assumptions are documented.

• Drafts Project Contracts and works with Project Managers to tie contracts back to plans and back to the master Integrated Program Plan.

• Performs general document management duties to assure that the program's Shareroom site and the project sites are maintained, including versioning, ongoing content management for "living" documents and access controls are working to the Program Manager's specifications.

• Administers the program's Action/Issue Log, which tracks the program related tasks. If necessary, runs the Program Governance Project, which is the track of program management costs and work items that are not associated with the program's child projects.

• Tracks program team membership in a Program Organization Chart. This includes project resources as well as business client members.

• Sets up and coordinates planning and status meetings.

o Takes Meeting Minutes, ensures action items are assigned .

• Sets up and coordinates Steering Committee meetings.

o Prepares Program Manager for Steering Committee reporting.

o Takes Meeting Minutes, ensures that decisions are clear and that the Steering

Committee is effectively involved in risk management.

• Quality assures P360 (MS Project and UMT Tool) data is correct and the system is used effectively by the Project Managers.

o Ensures portfolio reports are accurate and up-to-date for PRBs.

o Tracks the actuals coming over from the finance systems. Escalates issues.

o Aids with learning and resolving region-specific budget management procedures.

• Maintains the program's Risk Register and roles up appropriate project risks. Participates in communication and risk mitigation.

• Creates and executes Change Requests.

• Works with Communications Lead to insure all key stakeholders are informed of planning topics such as milestones, changes, risks, etc. Contributes to Stakeholder Analysis by informing it with the Program Organization Chart.
• Facilitates Project Closures, including confirmation that documentation is completed and P360 entries are processed correctly.

Required Experience

• Working in a Program Office environment
• Creating/maintaining complex Program Plans
• Managing projects

Required Competences

• Able to create and monitor complex integrated program plans ensuring dependencies (internal/external to the program) are identified and effectively managed.
• Financial Reporting at a program and project level
• Provides support to junior project managers through advice and clear project management guidelines
• Risk Management – Able to support Program/Project Managers with risk
• Identification/control and administer the Program's Risk Register.
• Issue Management – Able to support the Program Manager in identifying Issues that threaten the Program and administer the Program's Issue Register.
• Change Management – Supports the Program Manager by ensuring that changes to the Program are controlled and managed effectively.
• Stakeholder Management – Supports the Program Manager by ensuring stakeholders have been correctly identified and that their communication needs are met.
• Information Management – Able to manage complex data flows and ensure that the required information management systems maintain the safety and integrity of the Program's data.

Tools

• MS Office
• Excel – advanced skills required
• MS Project – advanced skills required
• Jira (desirable)
• SharePoint
• P360 (MS Project and UMT tool)

Training will be delivered for these tools

What do We offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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