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Salesforce Service Lead
hace 3 semanas
Main Tasks
- Serve as the primary Salesforce Administrator, managing user accounts, roles, profiles, permissions, and security settings.
- Oversee the configuration and maintenance of Salesforce, including workflows, process automation, validation rules, and custom objects.
- Monitor Salesforce system updates and releases, ensuring the platform is up-to-date with the latest features and enhancements.
- Lead administrative projects, including system audits, data cleanup, and user adoption initiatives.
- Troubleshoot and resolve platform issues, escalating to technical teams or Salesforce support as needed.
- Manage Salesforce data integrity, including data imports, exports, and deduplication.
- Create and maintain reports, dashboards, and data visualizations to support business decision-making.
Experience & Skills
- 3+ years of experience as a Salesforce Administrator or in a similar role.
Salesforce Administrator Certification (Salesforce Certified Administrator) or similar is required. - Strong knowledge of Salesforce configuration, including workflows, process builder, and Lightning Experience.
- Experience with data management tools such as Data Loader or third-party tools.
Proficiency in creating reports, dashboards, and data visualizations in Salesforce. - Excellent organizational and time management skills, with the ability to manage multiple priorities.
- Strong communication and interpersonal skills to work effectively with users and stakeholders.
What do We offer
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
- Home Office.
- Flexible retribution (public transport ticket, Ticket restaurant, …).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
