Senior Customer Service Administrator

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.

With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers' success.

As a Customer Service Expert, you will play a key role in managing the full order‑to‑delivery process for our customers. You will process orders across multiple channels, coordinate order handling, invoicing, and logistics, and build strong, long‑term customer relationships. You will also collaborate closely with cross‑functional teams to resolve issues, improve service levels, and optimize delivery performance. This is a great opportunity for someone who thrives in a fast‑paced environment and enjoys owning end‑to‑end processes.

Essential Job Functions:

• Process customer orders accurately and on time across all channels with exceptional attention to detail.
• Coordinate order processing, invoicing, shipping, and delivery with plants, warehouses, freight forwarders, and logistics teams.
• Manage the full order fulfillment cycle from order entry to customer satisfaction.
• Respond to customer requests and order changes while maintaining clear documentation.
• Build strong customer relationships and act as a trusted point of contact.
• Resolve customer issues by working closely with internal teams across Sales, Quality, Product Management, Transportation, and Warehousing.
• Monitor and manage backorders to ensure on‑time, in‑full delivery.
• Handle import/export and shipping documentation including letters of credit and special export requirements.

Qualifications & Experience:

• Exceptional attention to detail and accuracy in order processing.
• Ability to adapt quickly to changing procedures and customer needs.
• Strong analytical mindset with experience using data to support decisions.
• Excellent communication and interpersonal skills.
• Independent problem‑solving ability and sound judgment.
• Strong time‑management and prioritization skills.
• Advanced Excel skills (formulas, pivot tables, data analysis; VBA is a plus).
• Proficiency in SAP SD (order management, pricing, billing).
• Knowledge of SAP MM (inventory, purchasing, MRP)

Arxada has world class offering in two distinct areas:
Microbial Control Solutions (MCS)
focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.

Nutrition, Care & Environmental (NCE),
meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications.

Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

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