Customer Service Representative

hace 2 semanas

Barcelona, Barcelona, España JUJUR A tiempo completo

Position: Customer Service Representative

Location: Barcelona, Spain

Employment type: Full-time

Work model: on-site

DUTIES AND RESPONSIBILITIES:

  • Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
  • Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
  • Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
  • Escalate any potential service issues to the senior team members, as needed.
  • Adhere to all project processes and procedures
  • Ensure compliance with the contractual SLA
  • Provide coverage for other Agents in their absence, whether within the same team or across different teams
  • Collaborate with the team on specific projects, when requested
  • Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
  • Participate in regular team meetings
  • Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction

REQUIREMENTS:

  • Native / fluent in Danish, both verbal and written. Proficiency in English (minimum B2 level)
  • A minimum of 1 year of customer service experience is required
  • experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
  • Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary
  • Strong aptitude for working in a customer service environment
  • Excellent customer care skills, with the ability to listen to and understand customer needs
  • Capable of taking ownership of calls and progressing them to resolution or escalating them when needed

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • Working schedule: Monday to Friday, 08:00 AM - 05 PM
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • 23 working days of paid annual leave
  • Guidance and tools to reach your full potential.

  • Customer Service Representative

    hace 4 días

    Barcelona, Barcelona, España Netenders A tiempo completo

    ALWAYS OPEN APPLICATION - Customer Service Representative (European languages)Are you passionate about e-commerce and driven to provide exceptional products and services to customers worldwide? Look no further NETENDERS is currently seeking a highly motivatedCustomer Service Representativeto join our dynamic team.If you thrive in diverse cultural...

  • Customer Service Representative

    hace 7 días

    Barcelona, Barcelona, España Nordic Talent Hub A tiempo completo

    We are seeking a customer-focused, detail-oriented Customer Support Representative to join our team. In this role, you will be the primary point of contact for customers, providing excellent service, resolving issues, and ensuring a positive experience across all communication channels.Key Responsibilities:Respond to customer inquiries via phone, email,...

  • Customer Service Representative Dutch

    hace 23 horas

    Barcelona, Barcelona, España Coty A tiempo completo

    Location: Barcelona, SpainThe Customer Service Representative is the primary contact for customers, providing outstanding support and resolving inquiries with efficiency and professionalism. In this role, you will address a variety of customer needs, such as providing product information, troubleshooting issues, and managing service requests, all while...

  • Customer Service Representative Dutch

    hace 21 horas

    Barcelona, Barcelona, España Coty A tiempo completo

    Location: Barcelona, SpainThe Customer Service Representative is the primary contact for customers, providing outstanding support and resolving inquiries with efficiency and professionalism. In this role, you will address a variety of customer needs, such as providing product information, troubleshooting issues, and managing service requests, all while...

  • Customer Service Representative Travel Retail

    hace 21 horas

    Barcelona, Barcelona, España Coty A tiempo completo

    Location: Barcelona, SpainThe Customer Service Representative is the first point of contact for customers across multiple markets, delivering exceptional service and resolving inquiries efficiently. This role involves handling a wide range of complex customer issues, delivering exceptional service and resolving enquiries efficiently, whilst working...

  • Customer Service Representative Travel Retail

    hace 21 horas

    Barcelona, Barcelona, España Coty A tiempo completo

    Location: Barcelona, SpainThe Customer Service Representative is the first point of contact for customers across multiple markets, delivering exceptional service and resolving inquiries efficiently. This role involves handling a wide range of complex customer issues, delivering exceptional service and resolving enquiries efficiently, whilst working...

  • Customer Service Representative

    hace 7 días

    Barcelona, Barcelona, España Toptalent A tiempo completo

    Position: Customer Service Representative (German)Location: remote, Spain (mainland)Employment type: Full-timeDUTIES AND RESPONSIBILITIES:Take incoming user requests B2C (via telephone/email)Log call details onto case management systems and provide response and resolution to the customerSolve requests/incidents that require a higher level of technical...

  • Italian Customer Service Representative

    hace 1 semana

    Barcelona, Barcelona, España CBT A tiempo completo

    Job Title: Italian Customer Service Representative (CSR)Location: Barcelona, SpainWork Type: Onsite / HybridEmployment Type: Full-timeAbout the Role:We are looking for a passionate and customer-oriented Italian Customer Service Representative to join our growing team in Barcelona. As the first point of contact for our Italian-speaking customers, you'll be...

  • Slovenian Customer Service Representative

    hace 2 semanas

    Barcelona, Barcelona, España TP A tiempo completo

    We're HiringDo you speakSlovenianand have a passion forcustomer service?This could be your next career opportunityIn collaboration with, we are currently looking for aSlovenian Customer Service Representativeto join an international and fast-paced project.What we're looking for:Native or fluent Slovenian Good level of EnglishStrong communication skills...

  • Customer Service Representative

    hace 4 días

    Barcelona, Barcelona, España AkzoNobel A tiempo completo

    About AkzoNobelSince 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain...