Customer Service Representative

hace 4 días

Barcelona, Barcelona, España Cross Border Talents A tiempo completo


Are you a highly motivated and customer-focused individual who speaks fluent Danish? Do you thrive in a fast-paced environment and take pride in delivering exceptional service? We're looking for a dedicated Customer Service Representative to join an international team in the heart of Barcelona

What You'll Be Doing:

As a Customer Service Representative, you'll be the friendly and reliable voice of our company, managing post-sales inquiries and ensuring every customer has a positive experience. Your core responsibilities will include:

  • Delivering High-Caliber Service: Providing accurate, expert information and support for post-sales requests.
  • Order Management: Accurately logging, validating, and following up on customer orders and requests to ensure timely resolution.
  • Customer Advocacy: Striving to achieve the highest possible Customer Satisfaction Survey (CSAT) scores by resolving issues effectively and empathetically.
  • Team Contribution: Collaborating with your colleagues to maintain a successful, high-performing service environment.



What You'll Bring to the Team:

  • Bilingual Proficiency: You must be proficient or bilingual in Danish (C2 level).
  • Advanced English: An advanced level of English (C1/C2) is required for internal communication and documentation.
  • Exceptional Communication: You have excellent verbal and written communication skills and can confidently manage a variety of customer-facing situations.
  • Team Spirit & Drive: You're a positive, goal-oriented team player with a genuine drive for success.

Desired Qualifications:

  • Previous Experience: Prior experience in a similar customer service, call center, or support role is a strong advantage.



Perks & Benefits:

Contract & Schedule: Full-time, 39 hours/week contract. Monday to Friday, 9:00 - 18:00.

Salary Packag: gross/year, plus the potential to earn up performance bonus.

Location: Work from a modern, central office location in Barcelona, with easy access to transport and amenities.

Training: Fully paid, comprehensive training on our company, products, and services to set you up for success.

Career Development: Access to specialized courses and structured career development programs to help you advance your professional journey.

Ready to start your new career chapter in Barcelona? Apply today


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