German Customer Service Representative

hace 1 semana

Barcelona, Barcelona, España CBT A tiempo completo


Job Title: German Customer Service Representative (Onsite/Hybrid) – Barcelona

Location: Barcelona, Spain

Work Model: Onsite and Hybrid options available

Employment Type: Full-time

About the Role:

We are looking for a German-speaking Customer Service Representative to join our dynamic and international team in Barcelona As a key member of our customer care department, you'll be the first point of contact for our German-speaking customers, ensuring they receive outstanding support and a seamless experience.

Whether onsite or in our hybrid model, you'll play a vital role in representing our brand with empathy, efficiency, and professionalism.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in German and English

  • Resolve customer issues efficiently, professionally, and empathetically

  • Provide accurate product/service information and technical support (if applicable)

  • Document customer interactions in internal systems

  • Collaborate with internal teams (tech, logistics, sales) to resolve escalations

  • Stay up to date on product updates, procedures, and company policies

  • Maintain customer satisfaction targets and performance KPIs

What We're Looking For:

  • Fluency in German (C2 level) – written and spoken

  • Proficiency in English (B2+)

  • Previous experience in customer service, support, or contact centers is a plus

  • Strong communication and problem-solving skills

  • Customer-focused mindset with a positive attitude

  • Ability to work both independently and collaboratively

  • Familiarity with CRM tools (e.g., Zendesk, Salesforce) is a bonus

  • EU work authorization or valid visa to work in Spain

What We Offer:

  • Competitive salary + performance bonuses

  • Hybrid working flexibility (after initial training period)

  • Relocation support (if applicable)

  • Vibrant and international team environment

  • Modern office space in central Barcelona

  • Private health insurance

  • Ongoing training and professional development

  • Career growth opportunities within a global company

  • Free coffee, snacks, and team-building activities

Work Schedule:

  • Full-time (40 hours/week)

  • Monday to Friday, occasional weekend or evening shifts depending on the project


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