German Customer Service Representative
hace 2 semanas
Job Title: German Customer Service Representative (Onsite/Hybrid) – Barcelona
Location: Barcelona, Spain
Work Model: Onsite and Hybrid options available
Employment Type: Full-time
We are looking for a German-speaking Customer Service Representative to join our dynamic and international team in Barcelona As a key member of our customer care department, you'll be the first point of contact for our German-speaking customers, ensuring they receive outstanding support and a seamless experience.
Whether onsite or in our hybrid model, you'll play a vital role in representing our brand with empathy, efficiency, and professionalism.
Key Responsibilities:Respond to customer inquiries via phone, email, and chat in German and English
Resolve customer issues efficiently, professionally, and empathetically
Provide accurate product/service information and technical support (if applicable)
Document customer interactions in internal systems
Collaborate with internal teams (tech, logistics, sales) to resolve escalations
Stay up to date on product updates, procedures, and company policies
Maintain customer satisfaction targets and performance KPIs
Fluency in German (C2 level) – written and spoken
Proficiency in English (B2+)
Previous experience in customer service, support, or contact centers is a plus
Strong communication and problem-solving skills
Customer-focused mindset with a positive attitude
Ability to work both independently and collaboratively
Familiarity with CRM tools (e.g., Zendesk, Salesforce) is a bonus
EU work authorization or valid visa to work in Spain
Competitive salary + performance bonuses
Hybrid working flexibility (after initial training period)
Relocation support (if applicable)
Vibrant and international team environment
Modern office space in central Barcelona
Private health insurance
Ongoing training and professional development
Career growth opportunities within a global company
Free coffee, snacks, and team-building activities
Full-time (40 hours/week)
Monday to Friday, occasional weekend or evening shifts depending on the project
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