Customer Service Representative for the German Market

hace 1 semana

Barcelona, Barcelona, España CPM International A tiempo completo
Our Client

Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences."

What's your Mission?

  • Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.

  • Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.

  • Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.

  • Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions.

  • Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements
Your Experience, Our Future

  • Fluency in German: Demonstrated by exceptional grammar and spelling.

  • Advanced English Proficiency: Excellent written and spoken English communication.

  • Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.

  • Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.

  • Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.

  • Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.

Benefits
Your Benefits Package
  • Start Date: December 2025.

  • Hours: 20 h/week

  • Work Schedule: Monday to Friday, 11:00 am - 3:00 pm

  • Salary: €9,279 gross per year

  • Holidays: 24 calendar days (pro-rata)

  • Work Model: Hybrid (6 days per month at the office)

  • Training: 2 weeks of full time training in the office, Monday to Friday - 9:00am to 6:00pm

  • Office Location: Barcelona (La Sagrera)

Additional Perks:

  • Career Growth: Ongoing training and development.

  • Well-being Support: Confidential counselling and resources.

  • Perks & Discounts: Exclusive offers and rewards.

  • Health Benefits: Discounted health insurance.

  • Skill Development: LinkedIn learning and certifications.

  • Referral Program: Bring a friend and get a referral bonus.

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