German speaking Customer Service Representative
hace 2 semanas
Responsibilities
- Provide frontline service to customers and route their calls to the appropriate department
- Ensure agreed KPIs are met
- Perform duties in a compliant manner in accordance with policies and procedures
- Develop and maintain a working knowledge of our products
Requirements
- Native level of German.
- Ability to speak and write English fluently.
- Minimum of 2 years customer services experience, preferably in a similar industry.
- Excellent customer focus and the ability to work to tight deadlines.
- IT literate Previous knowledge is an advantage.
- Excellent time management & telephone etiquette.
- Highly professional written and verbal communication skills.
- Proactive can work with minimal supervision.
Benefits
- Full-time (9.00h to 18.00h) and part-time (13.30h to 18.00h) positions, Monday to Friday
- Permanent contract.
- Salary for full-time: 20.555,97 gross/year
- This is a Hybrid working model in Barcelona.
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000 depending on the language/project).
- 1 week of initial training.
- A permanent presence of coaches who will facilitate your personal and professional development.
- Employment with the worlds largest provider of contact center services.
- Excellent work environment, great colleagues, social arrangements and personal development.
- International business casual environment.
- Competitive Benefits package
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