German speaking Customer Service Representative

hace 1 semana


Barcelona, Barcelona, España The lemon Consulting A tiempo completo

Responsibilities

  • Provide frontline service to customers and route their calls to the appropriate department
  • Ensure agreed KPIs are met
  • Perform duties in a compliant manner in accordance with policies and procedures
  • Develop and maintain a working knowledge of our products

Requirements

  • Native level of German.
  • Ability to speak and write English fluently.
  • Minimum of 2 years customer services experience, preferably in a similar industry.
  • Excellent customer focus and the ability to work to tight deadlines.
  • IT literate Previous knowledge is an advantage.
  • Excellent time management & telephone etiquette.
  • Highly professional written and verbal communication skills.
  • Proactive can work with minimal supervision.

Benefits

  • Full-time (9.00h to 18.00h) and part-time (13.30h to 18.00h) positions, Monday to Friday
  • Permanent contract.
  • Salary for full-time: 20.555,97 gross/year
  • This is a Hybrid working model in Barcelona.
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000 depending on the language/project).
  • 1 week of initial training.
  • A permanent presence of coaches who will facilitate your personal and professional development.
  • Employment with the worlds largest provider of contact center services.
  • Excellent work environment, great colleagues, social arrangements and personal development.
  • International business casual environment.
  • Competitive Benefits package


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