Customer Service Sales Representative

hace 3 días

Valencia, España David Kennedy Recuitment A tiempo completo

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit German speaking Customer Service Sales Representative for their Valencia office.

Position: Customer Service Sales Representative

Location: Valencia, Spain

Employment type: Full-time

Remuneration: Base salary + bonuses.

**DUTIES AND RESPONSIBILITIES**:

- Manage inbound calls and ensure quarterly quota is reached
- Place outbound calls when required
- Quote creation and follow up
- Use upselling/cross-selling technics to maximise revenue
- Stay up to date with active promotions and campaigns to maximise their success
- Ensure personal knowledge of the portfolio is maintained
- Track on stock availability
- Cross language backup if needed
- Answer and deal with customer post sales requests
- Solve status queries.

**REQUIREMENTS**:

- Native/fluent in German, both oral and written. Fluent in English
- Minimum of 1-year relevant experience
- Knowledge of sales techniques (up-/cross-selling, objection handling, etc.)
- Computer literate with solid IT knowledge and technical understanding
- Outstanding communication with ability to emphasise, negotiate and persuade
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Exceptional customer facing and customer care skills
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.

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