Customer Service

hace 4 días

Valencia, España Webhelp A tiempo completo

Customer Service Sales Representative**Responsibilities**:
- Outbound calls when necessary to solve issues with already bought products
- Quote creation and follow up
- Ensuring personal knowledge of the Store portfolio and Post sales process´s are maintained
- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order-Status Suite with a high quality, efficient and customer centric approach

We offer:
- Full time (39 hours/week) and a long-term contract
- Schedule: Monday to Friday from 8:30 - 17:30- Salary: 20.000 euros gross/year + up to 2.000 euros gross/year in bonus
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)*- Native level of German + Fluent in English.
- Strong communication skills
- Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
- Customer Driven and motivation to work in sales
- Achievement and target oriented
- IT knowledge and technical understanding
- Minimum of 1 year relevant experience
- Real capability to listen to customers
- Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
- Exceptional customer facing and customer care skills
- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

RRQ22-006128-1-GERMANY

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