German-speaking Customer Service and Sales

hace 2 semanas

Valencia, España City Job Offers A tiempo completo

**German-speaking Customer Service and Sales Representative in Valencia**

Do you have strong communication skills? Are you a customer-driven person? If you have IT knowledge, and proven experience in this field, this offer is for you

We are looking for self-motivated people passionate about communications and eager to develop their careers.

**German-speaking Customer Service and Sales Representative**

We have an exciting job opportunity for German speakers who want to live in Valencia and enjoy the Mediterranean lifestyle while developing their career working for an American multinational company.

**About the Company**:
An American multinational in the top 10 of the technology that provides a wide variety of hardware components and software, and related services to consumers. It’s a recognized and innovative brand with customers in the government, health, and education sectors

**The Profile**:

- You have excellent communication skills in German and you have a fluent level of English
- You have strong communication skills
- You have acknowledgement of sales techniques as up-/cross-selling, objection handling
- You are a customer-oriented person and motivated to work in sales
- You are a goal-oriented person
- IT knowledge and technical understanding
- You have at least 1 year of relevant experience
- You are able to listen and resolve customers’ queries
- Comprehensive skills to ensure understanding of customer needs.
- Customer service skills

**Your responsibilities**:

- Handle and close inbound calls to achieve quarterly quota
- Outbound calls when necessary to recover orders or convert quotes to orders or to solve issues with already bought products
- Quote creation and follow up
- Maximize Store revenue by upselling/cross-selling to increase order value and AOV
- Awareness of promotions and campaigns to maximize their success
- Ensuring personal knowledge of the portfolio is maintained
- Stock availability
- Cross-language backup if needed
- Answer and deal with customer post-sales requests
- Solve status queries
- Initiate and manage customer post-sales tasks

**Benefits**:

- Full-time position (39 hours/week)
- Competitive Salary
- Regular and permanent incentives
- Specific compensation model based on over achievement

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