User Researcher

We are TravelPerk: a scaling unicorn valued at $1.3 billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including Airbnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team comprises A-players from the travel and technology industries. We've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We're revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way. TravelPerk is an innovator. We have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and GreenPerk, we are shaping the industry's future. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that's where you come in If you're ready to take off with us, keep reading **Why you'll love our team** - We are a team of 30 talented Product Designers, Content Designers and Researchers. We like to think of ourselves as high-achievers, goal-oriented, and eager to learn and grow. We foster efficiency through autonomy and creativity through collaboration. - Working in the Product Design team will ensure high-quality design, strategic impact on the product and next-level GIFs - In the Product Design team, you will find a strong culture of ownership, impact-over-effort and lending support to each other, there are no egos and transparency is highly valued. - We are a heterogeneous team with multiple nationalities and backgrounds, pushing for getting better, having fun and always asking why (of course). Wanna know more? You can always find us at travelperk.design **The Role** - Lead strategic research projects - Train designers to be efficient researchers validating their deliverables - Collate and disseminate various threads of insights into easy-to-digest and actionable recommendations - Facilitate and run workshop sessions to address key issues within the product - Work with account managers to contact and schedule research sessions with relevant profiles based on the needs of the product team - Set up scalable feedback loops where ideas can be quickly tested and validated, allowing rapid iterations before going to market - Get "out of the building" and find creative ways of getting our products and prototypes into the hands of business travelers **What will you do?** - Hold a key role in scaling and shaping the UX Research function - Champion the use of research to inform and drive product direction - Grow the value of research through thought leadership and relationship building - Work closely with Tribe Leads, Senior PMs, and Product Designers - Translating user insights into strategic recommendations to the product teams to drive user engagement - Develop and innovate on our mixed-methods user research practice - Serve as a partner for a growing design practice centre, advising and mentoring your colleagues and peers on methodologies and best practices in implementing their own evaluative research - Define and facilitate design thinking workshops to foster cross-functional collaboration, action your research, and inform experiences that reflect a clearly defined problem **What will you need to succeed?** - 3 years+ working as a user experience researcher on digital products - Strong experience working as a **User Experience Researcher** on **digital products**: - Expertise in conducting end-to-end user research studies; planning, recruitment, execution, analysis, and delivery - Excellent level of spoken and written English - An ability to develop strong partnerships with PMs and Designers - to positively challenge assumptions, unpick ambiguous contexts and define problems to solve - Expertise in a wide variety of research methodologies - Can communicate research findings in creative and impactful ways to create understandable, compelling, and actionable insights - Ability to analyse and interpret **qualitative** data and **quantitative** data - Schedule and run customer interviews, usability testing and other qualitative methods - Broad knowledge of various research methods - Critically analyse the product and prototypes, offering valuable insights and direction based learned knowledge - Understand behavioral patterns across different devices and contexts and use these findings to improve our products **Our Benefits** - Competitive compensation, including equity in the company; - Generous vacation days so you can rest and recharge; - Health perks such as private healthcare or gym allowance, depending on location; - "Flexible compensation plan" to help you diversify and increase the net salary; - Unforgettable TravelPerk events, including travel to one of our hubs; - A mental health support tool for your well-being; - Exponential growth opportunities **How we work** **Our Vision is for a world