Senior User Experience Researcher

**At Preply, we are unlocking human potential through learning.**:
We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global community of learners motivated. So far, over 32,000 tutors have given more than 15 million lessons to learners from over 175 countries.

**Meet the team**:
We are a devoted research team consisting of 4 UX Researchers, a Market Researcher, an intern and a Head of Research.

We are partners to different teams, making a meaningful contribution to Preply's strategy. Preply is a UX focused company where research drives the agenda, and has a direct impact on teams' OKRs. Strategy is led by research rather than just contributing to execution. Nonetheless, it is the researcher's mission to advocate for the user and keep the balance between business and user values.

We are a multi-national team located in Barcelona. We are driven to solve problems, celebrate successes and share learnings as a team;, we don't shy away from team building and are here to support each other to grow both personally and professionally.

**What you'll be doing**:
You'll be Preply's expert on gathering and using B2B insights. You will be pushing insights to drive not only B2B product strategy but also B2B acquisition, and Customer Success team's strategy, and overall bridging the gap between these teams.
- Identifying product opportunities to drive strategy in improving the experience of b2b learners, tutors and clients.
- Driving the agenda by being a proactive partner for B2B Sales, KAMs, Product teams, offering research ideas and identifying product opportunities based on research insights.
- Identifying, developing and managing UX research initiatives, both quantitative and qualitative
- Maintaining and ideally bringing to the next level a culture of continuous feedback and learning at Preply
- Collaborating with Product, Design, Market Research and DA teams to identify business requirements and translate them into research goals.
- Executing and managing several projects concurrently and prioritizing research projects (we have a fast-paced work environment)
- Communicating research findings through persuasive, compelling research artifacts and facilitating group presentations/workshops to drive B2B user-centric vision
- Partnering with other researchers across a diverse team on strategic initiatives

**What you need to succeed**:

- Strong command of qualitative and quantitative research methods to design and execute impactful research in a fast paced environment
- Proven ability to identify which projects & initiatives drive most business value and prioritize accordingly
- Knowledge of how to influence Team/Squad/Tribe OKRs that feed into overall business strategy
- Ability to describe complex concepts clearly and persuasively to different audiences, presenting evidence and making actionable recommendations to influence stakeholders
- Previous experience working in a B2B environment
- Previous experience working with significant number of stakeholders across squads, chapters, tribes, and in an area of high complexity, or multiple areas of moderate complexity
- Experience influencing more senior stakeholders
- Experience mentoring junior team members and peers in achieving a better user understanding
- Strong written and spoken English (minimum C1 level)

**Nice to have**:

- Fluent second language is a big plus (German, French, Polish, Turkish, Italian, Spanish)
- Previous experience with Lookback, Maze, Dovetail, Respondent.io, Typeform
- Experience in using data tools like Looker, Amplitude etc.
- Understanding the basics of AB testing
- Experience working in a marketplace and multiple product teams

**Why you'll love it at Preply**:

- An environment for professional growth. We have a senior collaborative research team with weekly Research knowledge sharing sessions where we discuss industry trends, come up with innovative solutions, conduct research critiques.
- An open, collaborative, dynamic and diverse culture;
- A competitive financial package with equity, leave allowance and health insurance;
- Access to free mental health support platforms;
- The opportunity to shape the lives of learners and tutors through language learning and teaching in 175 countries (and counting).

**Our Principles**:

- **Care to change the world** - We are passionate about our work and care deeply about its impact to be life changing.
- **We do it for learners** - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
- **Keep perfecting**:

- To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.
- **Now is