Customer Support Intern
hace 2 semanas
Madrid, Spain
Madrid, Spain
Every year, 200 million Europeans go through tax preparation hell. A needlessly complicated process that can scare the living daylights out of you (actual words from our customers). Let’s be honest - doing taxes sucks. We're here to fix that.
TaxScouts was founded by early employees and alumni of Europe’s leading startups (TransferWise, Skype, MarketInvoice), and we’re on the lookout for like-minded people to join us.
Our next stop is Spain and this is where you can help.
**Who are we looking for**:
In the role of Ops & Support intern you’ll be working closely with our customers and accountants in order to provide the best support and guide them through the process of filing their taxes. We are looking for positive, enthusiastic individuals who are eager to learn and join an early-stage start-up on a temporary basis for four months from March to July.
We are a small operations team, so we are looking for proactive people who are willing to get stuck in and who are passionate about providing great customer service. From day one you’ll need to immerse yourself in the company and build both your knowledge of our platform and your own tax knowledge.
You’ll be a confident and talented problem-solver, resolving complex issues with ease. Plus you’ll have a knack for breaking down boring tax jargon into simple, digestible info for a range of audiences.
**What you'll do**:
- You’ll deal with a wide range of issues - from helping us manage the relationship with our accountant partners to handling customer complaints and queries. It’s fun, interesting, and varied.
- You’ll also get involved in projects to help us build a bigger, better business.
- You’ll provide insights and feedback on the product to help improve our processes.
- No two problems are the same. You’ll take full ownership of issues that you’ll be empowered to resolve.
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