Customer Support Intern

hace 5 días

Madrid, España Equativ A tiempo completo

**About the team**

Our highly dedicated Services team has both the art and the science for delivering customer satisfaction.

People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms.

**Your internship mission**:

- Customer Support Interns are customer care profiles and technically curious, ready to learn how to help demanding clients and how to deeply investigate technical issues.
- You'll join an amazing international team based in Madrid, and report directly to Leandro, our Support Team Manager in Spain.

**What you'll do ✏️**:

- Actively seeking solutions to customer needs, communicating trends to leadership, senior member and suggesting innovative solutions on behalf of the customer’s success
- Understand our technologies to support and troubleshoot customer’s topics
- Keeping a detailed communication with our customers through our different channels to provide accurate and prompt support
- Working across the customer service spectrum to ensure a consistent and highest-quality level of support

**About you Required**:

- Knowledge of the frontend languages, learning or very interested in learning (HTML, JS, CSS) and SQL
- Problem-solver and multitasker who stays cool under pressure
- Excellent interpersonal skills (listening, writing, discussing)
- Customer-centric and curious; consciously seeks to understand desired customer outcomes and advocates on their behalf.
- Ability to articulate customer’s sense of urgency
- Technology and technical interest
- Fluent in German

**Nice to have**:

- Working proficiency in other languages(French, Spanish, Italian, Polish)

**Hiring Process**:

- Phone interview with our Talent Acquisition team
- Technical test in SQL, HTML and JavaScript (Online, 30’)
- Interview with a Sr. CSS (45’)
- Interview with Support Manager (45’)

**About us**

Equativ is the new single name for Smart Adserver, DynAdmic and LiquidM — three proven innovators in advertising technology. The vertically integrated company provides brand and privacy-safe solutions that empower its clients to achieve maximum impact while respecting the rights of consumers.

The union combines client expertise and engineering excellence to serve the interests of both the supply
- side and demand-side with equal professionalism and technical sophistication.

The company is ranked on the Deloitte Technology Fast 500 EMEA and in the Financial Times’ FT 1000:
** Europe’s Fastest-Growing Companies.**

Equativ (formerly Smart AdServer) has been awarded the
**flexible working environment.**

Come and lead the charge with us in
**building a transparent ecosystem based on quality

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