Course Coordinator Executive Education Online

hace 2 semanas

Madrid, España IE University A tiempo completo

Overview:

- The coordinator will be responsible for carrying out academic, logistic, operational and enrollment related duties for Executive Education Online Programs (HiOPs) and other Online Solutions win the department.

**Responsibilities**:

- Support during the enrollment process for the programs in question:

- Coordinate with the corporate clients and internal teams to execute the enrollment activities for programs in question
- Attend to any administrative duties to ensure a smooth running of the enrollment duties
- Give first level technical support when needed by leads and/or participants
- Execute the delivery of the online programs as part of the “success team”:

- Support course delivery activities for both self-paced online components, online sessions, forums and the rest of the activities during the programs
- Attend to administrative and logístical duties to ensure a smooth running of the initiates in charge in the department
- Assist participants and faculty before, during and after the programs
- Implement surveys and do the reports associated
- Use different follow up actions and learning analytics to foster participants’ engagement and maximize learning, learners’ satisfaction and completion rate
- Offer support for the creation of a community of learners during and after the program:

- Support learners after the courses to create a community around topics and interests
- Implement interaction channels to ensure communication with learners and among them.
- Take an active role for communication with different stakeholders and particularly with client needs:

- Prepare necessary presentation materials for meetings and corporate client reports.

Qualifications:

- Service and results orientation
- Fluent in English and Spanish (mandatory). Some level of Arabic would be desirable,
- Communication and team-member skills,
- Detail oriented and open to learn
- Microsoft Office knowledge, and some level of digital learning tools (such as Learning Management Systems and videoconference tools - Zoom)
- Experience in managing learning programs/courses would be desirable.

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