Executive Relations Manager

**Executive Relations Manager - Job Description**

**I. Overview**:
The ADP Global payroll team support the delivery of multi-country (International) Payroll Services across more than 140 countries. ADP's international payroll services are delivered through selected network of specialist partners (being both ADP and non-ADP) located within each local country. Our objective is greater a differentiated network, in comparison with other choices our Clients have, and driven in all dimension with strategic intent.

**Role objective**:
The purpose of this senior role is, in strong collaboration with the Partner Network Regional Manager to define and execute key aspects of business management and executive relationship for a Network of international payroll subcontracting Partners.
- **New Countries & Partners - **Global planning and selection of strategic partners in chosen territories
- **Subcontracting Agreements - **Negotiation & mgt and ongoing compliance with Corporate obligations
- **Network Pricing Management**:

- Ownership of Partner pricing and other direct Partner costs
- **Executive Relations**:

- Establish long term, mutually successful business relationships with business leaders
- **Executive Escalations - **Liaise and resolve major disputes in business & stubborn operational matters
- **Compliance**:

- Ensure that ADP Compliance obligations are fulfilled by the Partners
- **Project Engagement**:

- Ensure that Partners are engaged and deploying ADP's planned strategic initiatives and projects

**II.**

**Responsibilities**:

- **New Countries & Partners**
- Global planning of new Countries Partners in line with strategic objectives
- Identification, selection and of strategic Partners in chosen territories
- Ensuring all new Partners are compliant and aligned with ADP requirements - working in close collaboration with compliance and security teams
- **Subcontracting Agreements**
- Negotiation & management and ongoing compliance with Corporate contractual obligations
- Liaison and management of contractual framework in close relationship with Legal Counsel
- **Network Pricing Management**
- Supporting price negotiations to drive mutually successful financial targets
- Partner Profit & Loss - Analysis of profitability and proactive actions to address price comparisons
- Make proactive approach to adjust irregularities and misalignment
- **Executive Relations**
- Establish long term, mutually successful strong business relationships with business leaders
- Explore other business relationships in support of wider geographical scope, service & back-up approach
- To chair & perform regular business reviews, document agreed actions and resolve outstanding points, using as input partner performance from Partner Operations, GSO and Corporate audits, partner engagement to new projects and initiatives
- To control, manage and negotiate business activities with senior Partner representatives, including new business allocation in alignment with Partner Manager input relating to Operational performance
- Coordinate and negotiate with Partners concerning priority projects deployments
- **Executive Escalations**
- Act as primary liaison with ADP leaders and partners Executive contact to resolve any partner issues impacting service delivery, compliance with ADP standards
- Non resolvable issues that can only be addressed with the most senior management
- To manage, working closely with designated Partner Manager, all unresolved cases (and issues) escalated through the service delivery process requiring executive attention
- **Compliance**
- At as main liaison point for Partner audit related activities
- Contractual compliance monitoring in line with the Partner Assurance Programme
- Ensure that Partners close action plans originated from Corporate Audit and GSO audits in due time

**III. Qualifications**:
**Profile Experience/Skills**:

- 10 years relevant business experience (industry or related knowledge applicable to Outsourcing Services)
- Assertiveness, resolution and effective negotiation skills with senior business leaders
- Able to actively facilitate business meetings and executive interactions
- Work under guidelines and management: ability recommend/make sound business judgments
- Be able to adapt concepts into workable policies
- Mature and self motivated - Flexible and adaptable to work approach and times,
- Service oriented and flexible attitude, well organized, self managed
- International/multinational culture: Fluent in English: Other languages are an advantage

**Education**:

- University degree.

**IV. Key Interfaces**:

- Partner Director
- Partner network team
- Service relationship team
- Legal Team
- Finance team
- Sales team GSO & Compliance team

**V. Key Performance Indicators**:

- Meeting the new Partner schedule live on time with strategic projects
- Contractual compliance status of the individual Partners
- Overall quality assessment of Partner service delivery
- Compliance with Pa