Dutch) Customer Success Team Leader

**We are bsport. The place to be** bsport is an all-in-one platform combining boutique fitness and advanced technology. Our platform helps our partners manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success. Since we launched in 2019, we have already achieved the following: - We’ve built a community of over 7 million users - We have finalized the biggest **Series B** this year (**€30 million**) - Grown our team to more than 160 employees We’re continuing to grow to become the #1 tech partner for boutique studios in Europe and the rest of the world Join us to write the next chapter of your career **About the role**: As the Team Leader of Customer Success Dutch, you will lead a team of Account Managers who support our Dutch-speaking clients. Your primary focus will be to ensure client satisfaction, retention, and growth. You will develop and implement strategies to enhance the customer experience and drive success for our clients. **What will be your impact**: - Lead and mentor a team of Customer Success Managers, ensuring exceptional support for Dutch-speaking clients. - Develop and execute strategies to boost customer satisfaction, retention, and growth. - Act as the escalation point for customer issues, driving swift resolutions. - Analyze customer health metrics to identify trends and improvement opportunities. - Foster a positive and proactive customer-centric culture within the team. - Collaborate with Sales, Product, and Marketing to deliver a seamless customer experience. **You would be great fit if you have**: - Have at least 1 year of experience in a similar position (ideally team leader of >5 persons in a SaaS) - Have proficiency in **Dutch as your primary language** and are **fluent** in English (other languages are a plus) - Proven leadership experience in managing and developing high-performing teams, with strong problem-solving abilities to address complex customer challenges. - Expertise in customer success software, CRM tools, and data analysis to derive actionable insights and drive improvements. Highly organized and customer-focused, adept at prioritizing tasks and delivering exceptional experiences in fast-paced environments. Diversity is one of our most valuable assets, and we are committed to fostering an inclusive environment where everyone can contribute their best work. We welcome applicants from all backgrounds, identities, and experiences to help us build a more inclusive, equitable team. If you’re excited about this role but don’t meet every qualification, we encourage you to apply—curiosity, adaptability, and a willingness to learn are just as important to us as specific skills. **_ Please provide your CV in English._** **What We Offer** Our benefits package is thoughtfully crafted to ensure you feel valued, supported, and empowered. We also offer ample career growth opportunities through continuous learning, & mentorship. Plus, we’re continuously enhancing our offerings—exciting new perks are on the way **Attractive compensation package** Competitive base salary, performance-based bonuses, and equity options, aligning your success with the company’s growth **Career growth and development**: Fast-track your career growth with personalized development and trainings. **Diverse & global team** Work alongside a multicultural, international team that celebrates diversity and creativity. **Work-Life harmony** Enjoy the flexibility of a hybrid model, with remote days to support your work-life balance. **Say goodbye to homesickness** Work remotely from abroad for up to 3 weeks each year. ️ **Comprehensive health coverage** We’ve got you covered with fully-funded health insurance, so you can focus on what matters most. **Paid sick days** Feel supported with paid sick leave, because your health and well-being come first. **Exclusive fitness perks** Stay active with a specially negotiated gym plan, tailored for you. **Team building & sports activities** Exciting team-building, after-work gatherings and sports initiatives designed to inspire and energize.