Back Office Team Leader

hace 5 días

Barcelona, España LYNK & CO International AB A tiempo completo

This isn't a conventional car company. We're a new global brand that focuses on the needs of the connected generation, sustainability, and a hassle-free customer experience.
- For our Engagement Center in the city center of Barcelona we are looking for a
- **Dutch-speaking**

Customer Service Team Leader

You will lead a team of 10-15 advisors overseeing and securing both the quality and efficiency level of the work as well as the knowledge level of the team members.
- We are mainly working on-site but implementing a hybrid working model allowing work from home 1-2 days per week. The Engagement Center is open 7 days per week, evening & weekend shifts rotating between the Team Leads.

**What you'll do**
- Coach and guide a team of advisors- Evaluate work results and performance on an individual, group, and market level- Identify training needs and execute some training modules, on both a group & individual level (in collaboration with the EC trainer)- Secure the onboarding and offboarding processes- Support and coordinate administrative and global initiatives/tasks upon request- Join in local and global projects- Perform advisor tasks to stay up to date regarding customer queries**What you should have**
- Experience in a Customer Service leadership role in a call center environment and the right attitude required to run the daily operations- Fluent in Dutch- To be able to succeed in this role you are a natural communicator: able to provide constructive feedback, manage escalations and communicate strategy in a logical and understandable way.

**Working for Lynk & Co**

The annual gross salary for this role is between 27 000 - 30 000EUR depending on experience.

Want to learn more about working for Lynk & Co and what we offer? Read more via this link:
**Our recruitment process**
- Our selection will primarily look at acquired competencies and skills.
- To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use psychometric assessments from

To learn more about us, check out our
- **website** and follow us on
- **LinkedIn** and
- **Facebook**.

**Department**
- Commerce**Role**
- Engagement**Locations**
- Barcelona

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