Customer Service and Purchasing Representative

hace 4 días

Algete, España Hoerbiger A tiempo completo

**We offer** Tasks**:

- Ensuring the best possible Customer experience
- Serving a defined set of customers together with the respective Key Account Manager
- Acting as the primary contact point between the Customer and the Operations team(engineering, workshop, supply chain)
- Receiving and maintaining customer orders in the ERP system
- Providing quotations in the targeted cycle time
- Tracking and monitoring the progress of all transactional repair projects to keep the promised delivery time
- Loading purchasing orders and its follow up with suppliers
- Communicating and aligning pro-actively internally with the operations departments
- Communicating pro-actively amongst others any potential delays with customers to keep the overall lead-time low
- Developing and implementing customer /supplier specific KPIs
- Finally helping us transition from a “manage the order” to “manage the customer” mindset - Supporting compressor service jobs together with key account manager

**Requirements** Requirements**:

- High School
- Minimum 5 years experience in as a customer service representative in a technical environment ideally in service environment
- Experience with SAP 4,7 or SAP 6.0
- Hands-on mentality combined with a high level of ownership, ability to multi-task, prioritize urgent matters, manage time effectively.
- Team-player, flexible and pro-active attitude, including communication to the different stakeholders
- Friendly and open person with a desire to live up to the promise made to the customer “we always deliver”
- Dedication to quality paired with a strong process-thinking
- Resilience to stress and ability to cope with ambiguous situations - mainly conflicting needs of different departments that need to be managed
- Good communication skills with both customers and colleagues
- Service customer oriented with strong order, clarity mindset
- Exact work style, ability to work one various projects at the same time to to have a good overview
- Very good English and Spanish skills (C-level) in both oral and written

**Company Profile** About HOERBIGER**

HOERBIGER is active throughout the world in the energy sector, the process industry, the automotive industry, the mechanical engineering sector, in safety engineering, and in the electrical industry. In 2019, its 6,700 employees achieved sales of 1.149 billion euros in 123 locations across 47 countries. Our products and services are used in reciprocating compressors, gas flow control units, vehicle transmissions, rotating union, explosion protection, gas-powered engines, and in automobile hydraulics.

Since 1895, it has been our ambition to deliver excellence for our customers. As a result, we create an environment which allows our employees to develop their full potential and demonstrate initiative: people and success go hand in hand at HOERBIGER.

Job Reference: ES00004

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