Cssc Back Office Engineer

Application Deadline:
- Workplace: Hybrid Position- Location: Algete, ES, 28110- Contract Type: Full-Time- Working Hours: 40- Employment Type: Regular#LI-Hybrid

**GRUNDFOS SPAIN is looking for a BACK OFFICE ENGINEER**

As a Back Office Engineer your function is contribute to a thriving CSSC Back Office team by understanding customer needs, providing technical quotation, information, advice, and assistance regarding Grundfos´ products and services to incoming inquiries from our customers through various Customer channels i.e., telephone, E-mail, live chat.

**What is the job about?**
- Follow up on Customer interactions within set Service Level Agreements (SLA).
- Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc.
- Identify business opportunities and handover to external sales.
- Ensure customer master data is updated on portfolio of customers under their responsibility.
- Assist technical training for Front Line staff.

**What do you need to apply?**
- Mechanical, hydraulic, electrotechnical, thermomechanical engineering degree or equivalent work experience
- Previous experience within Customer Services preference
- Organizational skills & accountability
- Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
- Written and spoken English.

We look forward to hearing from you.

**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

**An inclusive team**
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.