Account Manager

**Customer Support Specialist - fully remote (f/*/m)**

**Working Location**:We hire globally

**Company Location and Currency**: USA, USD$

**Language**: We operate internally and externally in English (US)

**Hours**:The full-time schedule is 40 hours per week. Hours are 9 AM to 6 PM US ET

**Level**: Jr (2+ years)

**The Opportunity**:
HeadX is on the lookout for a remarkable Remote Account Manager to join our dedicated team. We're expanding into the US market, and we need someone who not only hits the ground running but also excels in a fast-paced start-up or scale-up environment.

An account manager directly addresses and advocates internally for client needs within the company's multimillion-dollar luxury high ticket brand. The account manager works to convey optimal solutions for the client and communicate key findings from client interactions to create the best customer experience possible.

**So, what should you expect if you join us?**

Highly experience founders team (multiple successful projects, with over $700M+ in collective experience).

Fast-pace, no micromanagement environment. Dynamic challenges, changing responsibilities, personal growth and big goals

Great, budding culture with highly experienced, small team of driven top A-players in their respective fields.

Remote culture, and location independence (ability to travel as long as work is done).

**Responsibilities**:

- Provide accurate and helpful information about our products, services, pricing, and delivery options.
- Guide customers through the purchasing process, including product selection and customization.
- Execute outbound call campaigns as requested to strengthen relationships with old clients and build relationships with new clients.
- Work cross-functionally to drive improvements for the customer experience based on the voice and journey of the customer.
- Utilize analytical skills to track customer trends and concerns to proactively drive superior value against competitors, address growing issues, and keep internal processes sharp.
- Proficiently use internal tech stack and adapt to additional tools, tech, and processes.
- Assist in troubleshooting customer issues, order discrepancies, and technical inquiries.
- Utilize Zendesk and other tools to manage customer interactions, track support tickets, and maintain accurate records.
- Utilize your expertise to offer personalized advice and recommendations to customers.
- Share insights and feedback from customers with internal teams to drive product improvements and process enhancements.
- Maintain a positive and empathetic attitude while resolving customer concerns and ensuring their satisfaction.
- Contribute to the development of support resources, FAQs, and knowledge base articles.
- Uphold and promote HeadX values, culture, and commitment to exceptional customer service.

J**ob Requirements**:

- Proven experience in remote working, or a suitable home office setup with reliable internet and quality webcam.
- Previous experience in a start-up or scale-up environment, with familiarity in using CRM tools like Zendesk. Having Zendesk experience is highly desirable.
- Strong interpersonal skills with a genuine passion for helping customers and delivering top-notch support.
- Technical aptitude and proficiency with tools such as Slack, Zendesk, ClickUp, and Grammarly.
- Knowledge and personal/professional experience with garden structures (pergolas, sheds, etc.) is highly desirable.
- Excellent written and verbal communication skills, including attention to detail and the ability to explain complex concepts clearly.
- A collaborative mindset, eager to work closely with cross-functional teams to achieve shared goals.
- Empathy, patience, and the ability to handle challenging customer interactions with professionalism.
- A strong team player who values collaboration, values-driven success, and overall positive behavior.
- Experience mentoring or leading a small team with a passion to build something is highly desirable
- Dedication to maintaining HeadX remote culture of respect, accountability, and high performance.

ℹ **About Us**:
We build online businesses. The founding team has been working in the online space for over 15 years and successfully grew and consulted a number of companies to 8-figure brands. We are now taking over the USA and planning global expansion. Bootstrapped it all the way. No outside investors. Our goal is to hit $100M within a couple of years. We are result oriented team that knows for survival you need always test, evolve and adapt to be the best. Our team is very open-minded and huge believers in extreme ownership.

**What We are Offering**:

- Interesting, challenging, fast-growing projects
- Strong and open-minded, transparent team
- An environment that will push you to grow and evolve
- Freedom to make decisions (and fails)
- Fully remote team, flexible times (according to clients or team needs)
- Non-corporate, ever-evolving environment
- Re