Senior Technical Services Representative

hace 1 semana

Cerdanyola del Vallès Barcelona provincia, España Sherwin-Williams A tiempo completo

***:
RESPONSIBILITIES

**ESSENTIAL FUNCTIONS**:

- Responds to questions and concerns from Customers regarding product lines and general operations; operates under general supervision and involves complex situations that require basic project management to be properly solved.
- Provides technical direction and assistance to Customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites.
- Serves as a liaison with sales by interacting with Line and Management associates, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel.
- Performs account management activities by facilitating new or recurring orders, developing relationships with management, and resolving problems in conjunction with sales personnel.
- May serve as a lead to medium level technical service representatives or other staff, which includes prioritizing and assigning work and determining work direction.

**POSITION CHALLENGES**:

- Working between different time zones and cultures.
- Time management and meeting deadlines of month-end and project work.
- Varied ERP systems within European Division.

QUALIFICATIONS

**Formal Education**:
**Required**: High school graduate or equivalent education and experience.

**Preferred**: Bachelor’s degree in Chemistry, Operations Management, or related field.

**Knowledge & Experience**:
**Required**: at least 5 years of previous experience as a Technical Service Representative.

**Preferred**: Experience in a multinational/multicultural Company.

**Technical/skill Requirements**:

- Understanding of advanced technical principles and practices (lab, research, etc.).
- Providing technical guidance and advice to improve quality and efficiency.
- Providing technical customer service.
- Performing account management and sales activities.
- Good knowledge of English.
- Tech. Service / Customer Service previous experience.

**Travel Requirements (time spent away from home or other typical office location)**: 50-60% or when required.

**#LI-MZ1**

EMPLOYER DESCRIPTION

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive

Eligibility to Work

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

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