Customer Support Representative with German

hace 1 semana

Barcelona, España Wibit Consulting & Services (WibitCS) A tiempo completo

**In Collaboration, we are delighted to support a top Outsourcing/BPO company in hiring a German-speaking Customer Support Representative for their Barcelona office.** If you’re enthusiastic about helping others, quick with problem-solving, and ready to join a vibrant team in sunny Barcelona, this opportunity is crafted for you

**Position**: Customer Support Representative
**Location**: Barcelona, Spain
**Employment Type**: Full-time
**Work Model**: On-site

**What You’ll Do**:

- **Document & Track**: Record all customer interactions in the call management system, aiming for efficient, SLA-compliant responses.
- **Product Knowledge**: Stay informed on services and products, focusing on those that are tailored to meet individual customer needs.
- **Escalate When Needed**: Proactively identify potential service issues and escalate complex cases to senior team members for a seamless resolution.
- **Process Adherence**: Follow all project guidelines, ensuring a high level of quality and SLA compliance in every interaction.
- **Team Collaboration**: Collaborate across teams, provide coverage when needed, and participate in special projects to support overall team performance.
- **Administrative Tasks**: Manage records for holidays, sick days, and overtime, ensuring smooth operation within the team.
- **Continuous Improvement**: Take part in team meetings and other tasks assigned by management to enhance service quality and customer satisfaction.

**What You Bring**:

- **Language Proficiency**: Native or fluent German, with a minimum B2 level in English.
- **Customer Service Background**: At least one year in customer service, ideally with experience in technical support.
- **Technical Knowledge**: Familiarity with signal path connectivity, wireless networking, and AV products.
- **Empathy & Problem-Solving Skills**: Strong customer care skills, with a keen ability to understand and resolve customer needs efficiently.
- **Ownership Mindset**: A proactive approach to taking full ownership of calls, seeing them through to resolution or escalation.

**Why Join Us**:

- **Competitive Package**: A highly attractive remuneration package based on your skills and experience.
- **Consistent Schedule**: Monday to Friday, 09:00 AM to 06:00 PM, offering work-life balance.
- **Generous Time Off**: 23 working days of paid annual leave to recharge and enjoy Barcelona.
- **Supportive Environment**: Join a dynamic, friendly team that values creativity and collaboration.
- **Growth Opportunities**: Access to resources and support to help you develop your skills and advance your career.

Step into a rewarding role where you can make a difference, grow professionally, and enjoy life in Barcelona #CustomerSupport #GermanSpeaking #Barcelona

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