Senior Partner Experience Manager

**What we offer**

Partner Experience Delivery is a global organisation with a focus on nurturing our thriving ecosystem of over 23,000 SAP partners globally (Channel, Service, and Innovation). We offer a range of enablement and support services to SAP’s Partner Ecosystem.

We are developing our team to support our Partners to continually grow and succeed with SAP. This is an exciting time for the Partner Experience Delivery organisation as the scope and responsibilities are evolving.

The Partner Experience Manager role will maintain focus on executing our Partner’s business plan with SAP, increasing partner satisfaction and productivity, while contributing to SAP’s growth strategy. The PXM is also responsible for building a network of strong relationships with key stakeholders inside the SAP organisation, to ensure that there is full alignment in development and communication with our partners.

**EXPECTATIONS AND TASKS**
- Build an executive level relationship with our Partners, focused on defining and execution of business goals aligned with SAP strategy
- Have an excellent understanding of the IT landscape, opportunity, and whitespace in your assigned Market Unit
- Understand SAP’s strategy and key initiatives, translating these as relevant to your Partners
- Develop a strong relationship with the key stakeholders that operate in your Market Unit to support your Partners business goals.
- Execute regular Quarterly Business Reviews with your Partners to review achievement and make changes to future targets if necessary
- Coordinate and/or deliver targeted sessions to grow and develop your Partners’ business
- Orchestrate supporting teams to resolve Partnership queries
**EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES**
- Experience in a previous account or Partner management experience preferred
- Proven experience in one of the following industries:

- Account Management in the Software / IT Industry sector
- Professional services & support roles
- Pre-Sales
- Consulting
- Understanding of partnership management in IT space
- Confidence working across all levels in an organisation and possess strong stature and presence. Must be highly credible both internally and externally
- Demonstrable strong interpersonal and team-working abilities, coaching skills an advantage
- Problem analysis and problem resolution abilities
- Creative thinking, willingness, and ability to quickly learn new concepts and technologies
- A pro-active and result-oriented team-player with strong communication skills
- Able to work independently and take ownership of assigned tasks
- Experience with support systems, message handling and remote communication tools as well as Outlook, Excel, Word & PowerPoint
- Fluency in English plus another european language such as Spanish, Italian, Portuguese, Turkish, Greek or MENA languages.

**DESIRABLE SKILLS**
- Business/IT Degree
- Knowledge and broad understanding of SAP portfolio would be an advantage
**We are SAP**

**Our inclusion promise**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:329894 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time |