Operations Manager Spain

Leading the way in digital mental healthcare, Unobravo stands as a trusted and empathetic ally in people's lives, caring for their mental health and supporting their personal growth. From the very beginning, our daily mission has been to **revolutionize society's perception of mental health** by breaking down the stigma surrounding it.

At the core of Unobravo's success is our exceptional team, committed to providing accessible, high-level care anytime, anywhere. With more than **2 million therapy sessions**, we have positively impacted countless lives, promoting psychological well-being and helping individuals overcome life's challenges.

Unobravo's journey is heating up as we are **actively expanding across Europe**. We're bringing our game-changing approach to diverse markets, gearing up to challenge and transform global perspectives on mental health. This expansion marks a thrilling chapter in reshaping the world's view of mental wellness.

To take our company to an international level, we are currently looking for an **Operations Manager** to join the **Unobavo Spain** team: this position offers an opportunity to drive innovation in the mental health market.

**AS AN OPERATIONS MANAGER YOU WILL**:

- **Improve Processes and Efficiency**: Optimize and scale operations within the country, identifying opportunities to enhance workflows, reduce bottlenecks, and drive operational excellence.
- **Day-to-day Management**: Act as the operational backbone of the Market and General Manager, taking ownership of day-to-day management and execution.
- **Align with Central Operations**: Execute and cascade central function guidelines locally, while contributing to their development by working directly with the General Manager and Central Operations teams.
- **Dive Deep into Market Analysis**: Conduct thorough analyses of market performance, identifying key trends, opportunities, and challenges to inform strategic decision-making and operational improvements.
- **Community Management**: Oversee the onboarding, engagement, and overall performance of the psychologist community on our platform, ensuring quality standards and efficient processes.
- **Customer Support**: Supervise the customer service operations for both psychologists and their patients, ensuring a seamless experience and prompt issue resolution.
- **Strengthen Product-Market Fit**: Partner with the General Manager to evaluate and enhance our product’s fit within the market, ensuring alignment with customer needs and business goals.

️**YOU WILL BE THE PERFECT FIT IF**:

- **Experience**: You have 5+ years of professional experience in operations, strategy, or management within a high-growth environment. Prior experience in the healthcare industry or managing professional communities is highly desirable.
- **Leadership Skills**: Proven ability to manage teams, mentor individuals, and foster a culture of performance and collaboration.
- **Analytical Thinking**: You are highly analytical, with strong skills in using data to identify trends, solve problems, and drive decision-making (proficiency in tools like Excel or SQL is a plus).
- **Executional Excellence**: You thrive in fast-paced environments, delivering high-quality results under tight deadlines while juggling multiple priorities.
- **Customer-Centric Approach**: You have experience managing customer or partner relationships, ensuring satisfaction and alignment with business objectives.
- **Operational Expertise**: Knowledge of process optimization and performance management, with a focus on delivering measurable outcomes.
- **Collaborative Mindset**: Strong interpersonal skills and ability to work cross-functionally with Central Operations and other stakeholders.
- **Mission-Driven**: Passionate about mental health and committed to improving the experience for psychologists and their patients.

**WHAT WE OFFER**:
**Fully remote, with occasional travel to/within Italy and Spain**

Join a team that embraces the future of work and prioritizes the well-being of its people. We support a healthy work-life balance with a flexible approach that allows you to work from Italy, Spain, or the UK.

**Optional Coworking Meetings**

Unobravo has dedicated a special budget to encourage global teamwork, in order to enable employees and collaborators to meet in coworking spaces in many many cities around the world.

‍️ **Online Yoga Sessions**

We're invested in your physical and mental wellness. Join our free online yoga classes to stay in shape and find your zen.

‍️ **Discounts on Psychotherapy Sessions (Italian, Spanish and French employees only)**

Your mental health is a top priority at Unobravo. Enjoy employee discounts through the Unobravo app to get the support you need.

**Team Building and Epic Events**

Get ready for extraordinary adventures Dive into thrilling team-building activities and attend our fabulous corporate events and nationwide _aperitivo_ parties that will keep you buzzing with excitement