Operations Manager
hace 1 día
Join GuestReady as an Operations Manager (Barcelona) GuestReady is a global leader in short-term rental and hospitality management, operating in the UK, France, Portugal, Spain, and the UAE. Since 2016, we've been redefining the industry with cutting-edge technology and exceptional service — delivering seamless experiences to guests and property owners alike. Now, we're on the lookout for a strategic, hands-on Operations Manager to lead our Barcelona team and drive operational excellence across the market Role OverviewAs an Operations Manager, you'll lead the Barcelona operations team, ensuring smooth daily execution while driving long-term efficiency, process optimization, and growth.You'll balance strategic oversight with practical problem-solving — managing people, improving systems, and ensuring we deliver top-quality service to our guests and property owners. Key Responsibilities & TasksLead and develop the operations team — coach, motivate, and hold the team accountable for performance and quality.Oversee day-to-day operations, ensuring high guest satisfaction and operational efficiency.Optimize SOPs and workflows, implementing process improvements that enhance productivity and service standards.Use data and KPIs to monitor results, identify areas for improvement, and guide decision-making.Collaborate cross-functionally with Owner Success, Guest Experience, Finance, and Product teams to align goals and priorities.Manage external providers, ensuring top service quality, cost control, and contractual compliance.Anticipate and resolve operational challenges, implementing preventive measures to avoid recurring issues. Balance cost and quality, protecting both profitability and guest/owner satisfaction. Leverage automation and AI tools to increase efficiency and reduce manual workload.Act as the main bridge between local operations and senior leadership, ensuring alignment and clear communications. What You Need to Succeed4–6 years of experience in operations, hospitality, logistics, or property management.Proven track record in team leadership and performance management.Strong organizational and analytical skills, confident working with KPIs and dashboards.Excellent communication skills in English and Spanish.Strategic thinker with hands-on execution ability.Calm under pressure, proactive, and solution-oriented.Experience managing cross-functional projects and external providers.Tech-savvy and eager to adopt automation tools to scale operations. Perks & BenefitsA dynamic and multicultural work environment.Opportunity to make a real impact in a fast-scaling global company.Flat hierarchies and room for your ideas.Learning and growth opportunities across departments.Exposure to tech-driven operations and innovation.Competitive compensation package. Join Us on This Exciting JourneyEven if you don't meet every single requirement, we encourage you to apply If you're about 70% the right fit, we'd still love to hear from you — skills can be learned, and at GuestReady, growth never stops. GuestReady is committed to diversity and inclusion. We welcome applicants from all backgrounds and value unique perspectives that help us build better experiences for everyone. Let's redefine hospitality together
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hace 5 días
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