Senior Account Manager

Job Function: Sales The role:
As a Senior Digital Sales Account Manager, you will be the primary point of contact for our SMB customers, managing relationships and ensuring exceptional service delivery. You will focus on driving sales, addressing software requirements, executing renewals, managing escalations, and maintaining consistent coverage across all assigned accounts. Your role will be pivotal in fostering trust-based relationships, ensuring client satisfaction, and identifying opportunities for growth.

**Responsibilities**:

- ** Relationship Management**: Build and maintain strong, trust-based relationships with SME clients, understanding their needs and goals.
- ** Service Delivery**: Act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs.
- ** Renewal Strategy**: Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals.
- ** Escalation Resolution**: Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems.
- ** Account Coverage**: Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth.
- ** Data-driven Sales**: Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns.
- ** Performance Analysis**: Monitor and analyze performance metrics to improve account management processes and sales strategies.
- ** Client Advocacy**: Represent client interests within the organization, championing client success stories to drive referrals and testimonials.

What we need to see from you:

- Fluent in English
- Passionate about Sales and about looking for Excellence in customer satisfaction
- Experience in selling Technology: Products, and Services
- Strong Verbal Communication and Negotiation Skills
- Customer Onboarding and Handling Expertise
- Escalation Management Proficiency
- Request Tracking and Collaboration Skills
- Ability to convert Business Problems to Technical Solutions
- Continuous Learning Orientation
- Fluent in Italian and English
- As a culture-first organization, being together is how we learn and grow. We come together in person several days per week for collaboration, support, and to have some fun.

**What We Offer**:

- Flexible Timing, Hybrid model & reduced days on Summer
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- Competitive compensation and benefits package.
- A chance to be part of our new Sales Hub in Barcelona.

Why SoftwareOne?:
**Senior Account Manager**

Full-time | Permanent | Location: Barcelona | Start: from August

**Exciting News**** We are happy to announce that SoftwareOne **is creating a new** Digital** Sales Hub for EMEA in Barcelona**

At SoftwareOne, we are looking for an exceptional **Senior Account Manager** **for the WEST EMEA Region**.** **You will be part of a talented global team and will play a key role in driving our revenue growth.

**What you should really know about us.**

“Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareOne successful. Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success” - Patrick Winter, Founder.

**What we expect from our employees**

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, and agile and are laser-focused on delivering world-class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high level of Discipline but can work at Speed to man change in a global economy.

**Accommodations**

Accommodations:
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.