Senior Key Account Manager

Senior Key Account Manager

Location: Barcelona Metropolitan Area (Hybrid)

Company Description

At Merit, we’re redefining the future of engagement. As a global technology and solutions leader, we empower businesses to elevate both customer and employee engagement through our suite of cutting-edge, cloud-based SaaS platforms, enterprise solutions, and applications.

With a truly API-centric ecosystem and a merchant network spanning 6,000+ brands across 150+ countries, Merit delivers rewards, digital gift cards, offers, travel experiences, merchandise, and mobile top-ups at scale. We blend global reach with local insight, partnering with more than 800 retailers and merchants across the GCC and beyond.

Our culture is entrepreneurial, fast-moving, and impact-driven—we think big, act fast, and deliver smarter engagement solutions that shape industries.

Role Description

We are seeking a dynamic and highly skilled Senior Key Account Manager to join our team in Barcelona. This is a full-time hybrid role (on-site & remote) where you will be at the heart of our client success, driving impact across some of our most strategic accounts.

You will be the trusted partner to C-level stakeholders, owning the end-to-end client relationship, from strategy to execution. Your role will be pivotal in nurturing long-term partnerships, unlocking new business opportunities, and ensuring clients achieve measurable results through Merit’s engagement solutions.

What you’ll do:

- Own and grow a portfolio of strategic, high-value client accounts across multiple regions.
- Develop, lead, and execute account strategies that maximize client ROI and satisfaction.
- Act as the primary point of contact for key clients, building board-level trust and credibility.
- Identify and pursue cross-sell and upsell opportunities, driving revenue growth.
- Lead contract negotiations and commercial discussions with a consultative, solutions-oriented approach.
- Collaborate with internal teams (tech, product, partnerships, operations) to ensure flawless delivery.
- Monitor account health and performance through data-driven insights, presenting outcomes and opportunities.
- Conduct market and competitor research to anticipate client needs and influence strategy.
- Represent Merit at industry events, client workshops, and executive briefings.

Qualifications

- 5+ years’ experience in Key Account Management, Client Relationship Management, or Business Development (preferably in SaaS, technology, fintech, or loyalty/engagement industries).
- Proven track record of managing large, complex, and multinational accounts.
- Strong negotiation skills with experience structuring high-value commercial agreements.
- Exceptional presentation and communication skills, capable of engaging senior stakeholders.
- Analytical mindset with the ability to translate insights into actionable strategies.
- Advanced proficiency in CRM platforms and MS Office Suite; familiarity with SaaS platforms is a plus.
- Ability to thrive in a fast-paced, hybrid environment with global cross-functional collaboration.
- Bachelor’s degree required in Business Administration, Marketing, or related field.
- Master’s degree from a leading Business School highly desirable.
- Fluency in English is essential; additional languages (Spanish, Arabic, French) are a strong plus.

Why Join Us?

- Work with a global leader shaping the future of loyalty and engagement.
- Manage and influence relationships with top-tier clients and global brands.
- Be part of a fast-scaling, entrepreneurial environment with direct exposure to senior leadership.
- Hybrid, flexible work environment in the vibrant city of Barcelona.
- Competitive salary package with performance-based incentives.