Technical Support Agent for The German Market

hace 6 días

Barcelona, España CPM International A tiempo completo

Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture
Our Client
**We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
**We´re Curious**: Proactive approach to problem-solving and a “can do” attitude.
**We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Tasks
What you will be doing?
- Analyse the client's situation to reply to them quickly and efficiently
- Identify technical incidents, apprehend them, and provide an appropriate solution
- Offer adequate solutions with a positive approach
- Organise product returns and follow up on exchanges and repairs

**Requirements**:
What skills & experience you will bring to us?
- A fluent level of German (spoken and written)
- A high level of English
- You are very well organised and have excellent interpersonal skills
- You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
- Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range
- You know how to work within a team, you are easy going
- You adjust quickly to new environments, and you can follow procedures and deal with deadlines

**Benefits**:
What do we offer?
- Start date: ASAP
- Contract: Temporary (3-months with 1-month probation period)
- Full-time: (39 hours/week)
- Working days/Hours: Monday to Friday, between 9:00am to 6:30pm
- Salary: €22,000.00 gross per year
- Holidays: 2 accrued days / 24 calendar holidays
- Paid bank holidays + 1 extra day in lieu
- Office working model
- Training: 3 weeks of full time office based training, from Monday to Friday
- Office location:  Barcelona (La Sagrera)

**Other Benefits**:

- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Option to sign-up for Discounted Private Health Insurance

Ready to Make a Difference?
- Showcase your talent: Share your CV highlighting achievements and responsibilities.
- Be you: No need for photos, age, marital status, or gender.
- We're excited to meet you

\#wecare#wearecurious#weachievetogether

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