Technical Support Agent for The German Market

hace 6 días

Barcelona, España CPM International A tiempo completo

**Who we are**:
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture

**Our Client**:
**We Care**:Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

**We´re Curious**:Proactive approach to problem-solving and a “can do” attitude.

**We Achieve Together**:Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

**What you will be doing?**:

- Analyse the client's situation to reply to them quickly and efficiently
- Identify technical incidents, apprehend them, and provide an appropriate solution
- Offer adequate solutions with a positive approach
- Organise product returns and follow up on exchanges and repairs

**Requirements**:
**What skills & experience you will bring to us?**:

- A fluent level of **German** (spoken and written)
- A high level of **English**:

- You are very well organised and have excellent interpersonal skills
- You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
- Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range
- You know how to work within a team, you are easy going
- You adjust quickly to new environments, and you can follow procedures and deal with deadlines

**Benefits**

**What do we offer?**:

- **Start date**:ASAP
- **Contract**:Temporary (3-months with 1-month probation period)
- **Full-time**:(39 hours/week)
- **Working days/Hours**:Monday to Friday, between 9:00am to 6:30pm
- **Salary**:€22,000.00 gross per year
- **Holidays**:2 accrued days / 24 calendar holidays
- **Paid bank holidays + 1 extra day in lieu**:

- **Office working model**:

- **Training**:3 weeks of full time office based training, from Monday to Friday
- **Office location: Barcelona (La Sagrera)**

**Other Benefits**:

- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Option to sign-up for Discounted Private Health Insurance
- Ready to Make a Difference?
- Showcase your talent: Share your CV highlighting achievements and responsibilities.
- Be you: No need for photos, age, marital status, or gender.
- We're excited to meet you

wecare#wearecurious#weachievetogether

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