Payment Coordinator

hace 4 días

Madrid, España Amazon Spain Services, S.L. A tiempo completo

Fluent English (written and verbal communication)
- Bachelor’s Degree
- Knowledge of Microsoft Office - especially Excel
- Basic knowledge of SQL

Job summary

At Amazon, our aim is to be the most customer-centric company on earth. Our customers experience is influenced significantly by how we fulfil and deliver customer orders. The goal of Amazon’s Delivery Service Partner (DSP) Management Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile arena.

We are looking for a dynamic, organized, self-starter to join as a Payment Coordinator for the Last Mile team. This role will provide support to new Delivery Service Partners (DSPs) joining Amazon via a new entrepreneur program.

Key responsibilities:

- Provide best in class support for DSPs to ensure account creation is established in a timely manner
- Setting up payment processes unique to the new entrepreneur program
- Dealing with supplier related issues and seeing them through to satisfactory completion
- Partner with Finance, Program and Account Management functions and 3rd party vendors supplying DSP services to ensure DSP on-boarding and payments are executed timely
- Support DSPs to resolve invoice queries within internal SLAs
- Track metrics and provide reports to leaders of health of DSP progress
- Proactive in suggesting process improvement to payment/invoicing processes
- Ensure relevant business grants / incentives are paid in line with internal standard operating procedures.
- Competent leadership skills with ability to motivate others
- Knowledge of invoice or payment systems
- Last Mile industry or Retail/Hospitality/FMCG Operations experience
- Additional languages

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