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hace 3 semanas
Position: German Customer Support Representative
Location: Barcelona, Spain
Employment type: Full-time
Remuneration: Base salary
**DUTIES AND RESPONSIBILITIES**:
- Solve complex technical enquiries for all products within the Client's range
- Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting
- Process all Client requests in accordance with company processes and guidelines across all product ranges
- Provide superior levels of quality in all transactions with strict adherence to governing laws
- Identify new opportunities to cross-sell and upsell without compromising the values of the company
- Support new sales opportunities and provide insight and feedback to improve the customer experience
**REQUIREMENTS**:
- Native/fluent in German, both oral and written (C2 level). Fluent in English
- Previous experience in Customer service roles, ideally from BPO/call centre environment - an advantage
- Computer literate with sound knowledge of Microsoft Office package
- Excellent communication skills with ability to emphasize and drive the problem to solution
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to work independently, while being team player at the same time
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Monday-Friday schedule: 39h per week/full-time
- Permanent contract
