Customer Support Representative

hace 5 días

Barcelona, Barcelona, España Amadeus A tiempo completo

Job Title

Customer Support Representative - French or Italian speaker

Job Description Summary

Maintain and Improve Amadeus' high-quality customer support

Join our Hospitality department at Amadeus to develop a fulfilling and rewarding career at the intersection of Technology and Hospitality. We are known worldwide for the quality of our customer care, and we want you to help us contribute to our success in the years to come

Amadeus Hospitality's award-winning Customer Support team offers first-line support to its global customer base in Hotels

Your main responsibilities:

  • Maintain excellent verbal and written customer support required by our global customers.
  • Provide effective and timely customer service, technical support, and follow-up on customer requests.
  • Develop continuous improvement initiatives to enhance our high-quality customer service by identifying problems and opportunities in our processes.
  • Lead cross-department collaboration initiatives such as secondary investigations from other departments and escalations.

About the ideal candidate:

  • Experience in Customer Support area.
  • Proactive problem solver who takes initiative to get things done.
  • You are a customer-oriented problem solver who can overcome communication barriers and technical obstacles for our customers.
  • Adept at using new software tools such as Salesforce or Microsoft Office is beneficial.
  • Previous professional experience in travel agencies or airlines (nice to have).
  • Fluent in English.
  • Second language: French or Italian, one of them is mandatory.

What we can offer you:

  • A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
  • A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
  • Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
  • A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
  • A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
  • A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
  • A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
  • A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
LI-DNI

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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