Facilities Assistant

JLL supports the Whole You, personally and professionally.
Job Description | Facilities Assistant
At JLL, it is our goal to provide experiences that will be long remembered by our clients. We set the
standard for superior experiences for our clients and our teams.
The Facilities Assistant is responsible for delivering exceptional client experience every day through
operations and proactive communication onsite.
The Facilities Assistant will be expected to increase the level of engagement and
partnership between JLL, our service partners and our clients to provide superior service delivery
while enhancing their individual personal and professional skills. This client-facing role provides the
opportunity to combine your passion for service, brilliant people skills, and enthusiasm.
**Key Responsibilities**:

- Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting,

complements and feedback related to the services within the workplace, with the primary
goal of positively impacting the care and comfort of Client employees and guests
- Supports coordinate hard services/handyman repair list
- Supports logging and follow up on work orders from initiation to completion
- Manages mailroom/ courier requests and deliveries
- Supports covering Front of House when necessary
- Ensure works are executed in a manner consistent with the SLA’s, standard

processes, professional brand image and compliant with applicable local laws, rules and
regulations.
- Conduct routine walkthroughs and assessments of the soft and hard service delivery to ensure

compliance with service level agreements, policies and regulations, and performance metrics
to ensure flawless execution and stable service delivery for the Client
- Support data collection, analysis and reporting to ensure alignment with the Clients’ goals

and objectives
- Strives to improve service performance
- Works collaboratively within the account team in the delivery of the services across all

business lines (FM, Engineering, Transactions, Projects, etc.)
- Intuitive service delivery, anticipating needs or concerns and exceeding client expectations
- Builds meaningful lasting relationships with Client employees and guests
- Visibly engaged and well known in the workplace; walks floors to ensure

Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and
maintained
- Receives and responds to all requests to ensure questions / requests are answered
- Identify potential risks and escalate, as appropriate, to ensure no privacy, health and safety or security incident or disruption to the Client’s operations occur
- Engage in a culture of continuous improvement and innovation by leveraging business

intelligence, adopting and participating in the development of best practices, new tools,
process re-engineering and other ideas that provider service delivery efficiencies
- Perform additional job duties, as requested

**Qualifications**:

- Bachelor’s degree or equivalent
- 3 - 5 years prior experience in hospitality, facility / property management, operations and/or

knowledge of commercial real estate
- Exceptional customer service skills with a passion for hospitality
- Ability to manage multiple priorities and deliver results in a fast-paced environment
- Highly collaborative with strong interpersonal skills and track record of excellent internal and

external customer service
- Ability to work independently - strong prioritization and time management skills
- Excellent verbal and written communication skills with the ability to communicate

professionally
- Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook)

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to ac