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Hybrid working opportunity **Responsibilities** - Respond to all incoming enquiries in a professional and timely manner, ensuring the highest level of customer service. - Consult, propose and sell service options available to the customer in order to meet/exceed their expectations. - Ensure comprehensive documentation of all communication during the sales call and job process. - Act as a liaison on behalf of the customer. Provide feedback, options, and solutions as appropriate. - Identify and promote the full company to the business, generating leads and opportunities for the Business Development division, or other Ontrack offices. - Work with the supervisors and management on service and process improvement initiatives - Always promote a positive team environment. - Attend team meetings and share best practices with colleagues. - Requirement to support the team and business out of normal business working hours. Potential travel requirements - Intermittent travel within Spain and/or UK to support sales opportunities and marketing events. **Experience** - Fluency in English and Spanish (written and spoken) is required. - Graduate calibre preferred. - Strong customer service focus, excellent interpersonal skills, and a proven ability to build and maintain strong, commercial relationships with customers. - Ability to write accurate and concise reports and business correspondence. - Ability to define and explain problems, collect data, establish facts, draw valid conclusions, and support decisions logically. - Ability to interpret and clearly explain an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. - Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, and government regulations. - A strong track record of success in sales, business development and/or account management is preferred. - Professional approach and excellent telephone manner is essential. - Knowledge and/or experience of working in the technology industry, and an understanding of Storage and backup software tools are extremely beneficial. - Strong attention to detail. - Ability to work to tight deadlines. - Driven, outgoing, enthusiastic, and proactive. - Flexible and adaptable, a strong team-player. **What We Offer** - This position is hybrid and we offer a high-performance laptop computer, options for wireless headset or external speaker, up to two 24" 2K monitors, and a mobile phone for business use. - **Ongoing learning and development **, a focus on continuous professional development through various training and education reimbursement programs. - **A diverse and inclusive workplace **where we all learn, grow, and achieve the greatest heights together. - **A surrounding team of mission-driven individuals **who genuinely love what they do. - **Equity incentives and company bonus programs **; that way, we all share in the success of KLDiscovery. - **FREE Employee Support Program (ESP) **because we all could use a little help and support every now and then. - **Paid community service day **, KLD supports the communities where our employees live and offers a day for employees to volunteer with what resonates with them. - **Refer a friend bonus **, earn a bonus - **Free, fun, interactive and incentivized global wellness program **that promotes the wellbeing of our employees. - Medical & Life Insurance (Plus KLD contribution VIDA) **Culture** Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are: - Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses. - Hungry - We all are driven internally to be successful and to continually expand our contribution and impact. - Smart - We use emotional intelligence when working with one another and with clients. Our culture shapes our actions, our products, and the relationships we forge with our customers. It helps us stand out in an ever-increasing crowd of providers. It is special and it is unique. It is Ontrack. **Company overview** **#LI-CL1** **#LI-DNI
