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Director, Emea Customer Success

hace 2 semanas

Barcelona, España Autodesk A tiempo completo

Job Requisition ID #
25WD91490

Position Overview

Responsibilities

- Lead a team of Managers/Senior Managers and CSMs
- Accountable for driving customer adoption and maturity by creating customer outcomes
- Focus the team to develop, execute and manage Customer Success Plans detailing efforts to achieve higher adoption and satisfaction, aligned to customer business outcomes
- Increase lifetime value of Customer through greater advocacy and reference-ability
- Serve as a customer advocate of the customer's requirements for the region
- Align services from Consulting, Support and third-party Partner ecosystem to drive consumption and create value for customers
- Champion ideas for evolving the Customer Success practice for use across the global organization
- Attract, hire and retain a diverse and elite group of Customer Success Managers
- fostering career development, global collaboration, and high-standards of a world class practice
- Developing the next generation of managerial talent

Minimum Qualifications

- Minimum 10+ years of experience with 5+ leadership experience within customer-facing teams
- Established track record of accountability and responsibility
- Empathy for customers and passion for delivering customer outcomes
- Strong leadership skills with proven ability to influence through persuasion, negotiation, and consensus building
- Track record of hiring and developing diverse and high performing talent
- both at the manager and individual contributor level
- Excellent communication and presentation skills
- Demonstrated desire for continuous learning and improvement

Preferred Qualifications

- Self-starter that thrives in the face of challenge. You are relentless in clearing obstacles with a resourceful and collaborative approach to problem-solving
- Attention to details, balanced with the ability to absorb large amounts of information and can distill this down into essentials
- Enthusiastic and creative leader with the ability to inspire others

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