Customer Success Director

hace 2 semanas

Barcelona, España Reloadly Technologies SL A tiempo completo

To be the trusted adviser to our Enterprise customers, driving business value through the use of our cloud platform. You will play a crucial role in engaging with customers to provide our best practices to quickly realize the value of our solutions.
Bring thought leadership and strategic planning to go deeper and wider on the account Work with our Head of Customer Success and executive team to develop, implement, build and lead the North American customer success strategy Oversee all Customer Success management and initiatives; owning over $30M ARR, a team of and phenomenal month-over-month growth Building and leading the customer success function, including implementing technologies, building processes, driving the roadmap and measuring team performance Developing deep relationships with our largest customer, serving as their partner in achieving their goals and desired outcomes Building robust cross functional workflows with internal teams, including Sales, Product and Engineering, deliver the best customer experience to drive growth and retention Activating and growing our customer base, acting as the customer's main advocate within Reloadly Collaborate with internal stakeholders (Engineering, Product, Sales, Support and executives) to complete client goals and, in general, be the voice of the Client to provide visibility and/or escalations Act as a strong voice and internal advocate for the customer Owning CLTV and retention programs to build growth with existing accounts Accelerating new account activations with a systematic approach the is predictive and scalable
- Experiència 7 anys. 7 - 10 years of experience with expanding responsibilities in a SaaS customer-facing role. Specifically, 5+ years of Customer Success leadership building and growing fast growing teams
- LLICENCIATURA O ENGINYERIA
- ENGINYERIA INFORMÀTICA
- anglès (parlat c2 - d.mestratge, escrit c2 - d.mestratge)
- Competències / coneixements: Experience working cross jurisdiction at a unicorn start-ups or big tech company in B2B SaaS or Fintech Being responsible for a full team of 10+ people. (is a must) Experience managing ARR close to $30MM+ USD. (is a must) Experience growing operations 5X. (is a must) Extensive experience in organizational /company design; designing company structures, performance frameworks, cross functional processes, and using data driven techniques to measure success You have a track record of achieving metrics, and have developed and deployed successful expansion plans You have a record of introducing and launching new technologies /strategies into existing operating models You have a relentless execution ethic and lots of energy Bias toward progress and execution; driven to build quickly, iterate, and refine. Desire extreme ownership and looking for significant voice and autonomy to drive the largest revenue division within one of the fastest growing companies in history Implementing CRM tools from inception to full automation
- Contracte laboral indefinit
- Jornada completa
- Salari mensual brut des de '4500' fins a '5000'
- Altres beneficis: A fast-paced and collaborative environment Learning and development allowance Competitive compensation and opportunity for advancement 100% medical, dental, and vision coverage Stock Options Flexible PTO policy Monthly wellness stipend, home office stipend

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