Customer Success Manager

We are looking for a **Customer Success Manager **who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process. You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with Kantox and providing an amazing customer experience. Liaising with senior stakeholders such as CFOs, you will develop a deep understanding of our international corporate clients’ business, lead quarterly account reviews and own KPIs like product usage, contract renewals and customer satisfaction. In addition, you support them with day to day queries about their hedging programmes and take proactive ownership to optimise their usage of our solution, often working with colleagues from different departments within Kantox. **About the team** You will be working with an international, very dynamic and young team made of 6 people. We are a group of people with an international mindset - curious, explorative and open-minded. We enjoy leaving out of our comfort-zone to reach new heights and push each other to bring out the best in ourselves. If you like a growth opportunity in a dynamic environment and look forward to challenging yourself, keep reading... **Meet the team** - Marius Guyon - Team Manager Customer Success - Cecilia Dagradi - Senior Customer Success Manager - Sebastian Kreitmair - Customer Success Manager - Joaquim Tora - Customer Success Manager - Maria Paschalias - Customer Success Manager - Luka Jaksic - Customer Success Manager - Alexandra Jardin - Customer Success Manager - Lucía González - Customer Success Manager **Your mission within Kantox** - Review your clients’ hedging programmes and run Quarterly Business Reviews to ensure their objectives are met and they receive maximum value from our solutions - Manage critical customer situations both Kantox internally and with the client - Develop your assigned accounts and increase the usage of our solutions by identifying upsell opportunities - Be the voice of the customer in Kantox, requesting feedback and ensuring it is addressed and actioned internally - Support your clients in an effective, efficient and friendly way with some specific support topics on a day to day basis (about 10% of the role) **Requirements**: **Who you are** - More than 2 years of experience in serving corporate customers in, for example, a Customer Success, Sales, or demanding Customer Service role - Educational background in Finance, Economics or Business Administration. - Experience working in a treasury function as well as some exposure to ERP/TMS software would be a plus. - Strong communications skills, with a native / bilingual level of English - Strong analytical skills and ability to work effectively across teams - Excellent client facing skills, experienced in building relationships and managing stakeholders - Great organisational skills with ability to work autonomously - A problem solving attitude and resilience under pressure - Excited about learning new skills and developing your career in Customer Success **Benefits** **What we offer** - Competitive salary - Sponsored learning budget - Free private health insurance - Free Spanish, English and French lessons - Relocation package if needed - 26 days of annual vacations - Gym discounts and free sports activities - Ticket Restaurant with monthly credit and regular cross-team lunches - Daily fresh fruit and a beautiful office with 360-degree views of Barcelona **Our culture** - An environment of innovation, accountability, and constructive feedback - A diverse and multicultural team of over 40 different nationalities - Grow your role and build your career with our learning and development opportunities - A collaborative and inclusive culture of sharing and teamwork. Build connections for life - Hybrid working and flexible hours so you can work when and where you feel best - Some testimonials: _“The culture and the people at Kantox make me want to recommend Kantox as a place to work. There is a good balance between learning and growing and support from fellow team members. I feel like the people are very welcoming and make Kantox an easy place to feel at home."_ **About Kantox** Kantox is a leading fintech company developing sophisticated Currency Management Automation software solutions that help companies to automate their foreign exchange processes and leverage currencies for growth. We are a 170-person strong team, split between London and Barcelona. So far, we’ve raised over €30 million and became profitable in 2018. Thanks to our clients, we continue to grow at a fast pace. Clients in 75 countries have already exchanged more than USD $18 billion with us **Our Commitment to Diversity, Equity & Inclusion** Kantox is deeply committed to diversity, equity and inclusion both in our hiring practices and in our experiences as a Kantox e