Manager, D&m
hace 7 días
Job Requisition ID # - 24WD76088 Position overview You will be the manager of our EMEA D&M Customer Success Advisor Strategic Territory team. You will focus on managing a team responsible for the "Onboard" and "Use" lifecycle stages of our Strategic & Top Account customers as they deploy Autodesk solutions. Your team will engage directly with customers through customer nurturing and planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers. You will be reporting directly to the EMEA CSA Strategic Territory Senior Manager. **Responsibilities**: - You will manage the activities of the team, including hiring, mentoring, developing talent, and fostering team culture in a SaaS, ARR, or MRR revenue environment - You will ensure performance management and recognition guidelines are followed within own team - You will refine reporting processes as part of our continuous improvement efforts. Ensure our CRM tools and Autodesk methodologies are leveraged - You will report on team and individual results through mid-quarter reviews, QBRs, 121s, etc. - You will partner with leaders of sales teams, the reseller partner ecosystem, technical support, client services, and others to drive our customer success motions and resolve customer activation/onboarding/usage issues. Identify and make recommendations for improvements in Onboarding and Use - You will set team expectations to drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities - You will encourage innovation by exchanging new ideas to improve operation and efficiency within our Customer Success team and the supporting organizations. This includes team building with those from other units who participate on projects Minimum Qualifications - Customer empathy and customer-centric mindset - Experience and ability to prioritize, assign and delegate tasks - Experience in change management - Collaboration and coordination across multiple stakeholders - Demonstrated ability to lead, discover, and uncover the customer's business challenges - Fluent languages spoken and written: English Preferred Qualifications - 3+ years People Management Experience - 4+ years Customer Success/Account Management experience - SDFC proficiency - Hybrid role LI-AS1 Learn More About Autodesk Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers. When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us Salary transparency Diversity & Belonging We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk?
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