Customer Success Manager Emea, Fiix

Job Description
**About Fiix**
Fiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance. We help our customers drive better business outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations and the industry expertise they need for maintenance success. There are over 2600 maintenance teams in 90+ countries using Fiix to improve communication, asset health, and even sustainability.

Creating positive social impact is baked into our company DNA, and as one of Canada’s fastest-growing companies and Best Workplaces, we’re transforming an industry and doing it the right way.
**About the team**

Our Fiixers are the key to our success. Our team is made up of professionals who bring together a variety of experiences, backgrounds and perspectives. We celebrate the diversity of our people and place a high value on creating an environment where everyone can bring their whole self to work.

As a Fiixer, you will work in a caring and collaborative culture, alongside people who are passionate and purpose-driven. You’ll have the support and resources you need to grow, achieve your professional goals and develop your career for the future.

In our fast-paced, high-growth environment, you’ll have the opportunity to work on challenging projects, develop your expertise and pursue leadership, within and outside of your role. Take paid time off to volunteer in your community, start up a new committee, join an employee resource group, or mentor other Fiixers. Best of all, you’ll have the flexibility to work remotely or come and experience our awesome office. No matter where you’re working from, we’re committed to ensuring that the Fiixer experience is best in class

We’re looking for a Customer Success Manager (CSM) to help take our customer retention, customer engagement and expansion growth to the next level in EMEA. As a CSM your number one focus will be to drive product adoption across a strategic customer portfolio. You will be tasked with identifying expansion revenue and increasing retention and time-to-value within your customer base.

**What you will do**:

- Manage a varied customer list (SMB, mid-market, enterprise or strategic accounts)
- Be a trusted advisor with your client base
- Execute on the customer success framework to make customers successful
- Retain and grow seat and site opportunities in your assigned portfolio
- Deliver a consistent and delightful customer journey
- Drive repeatable, predictable outcomes and experiences for Fiix’s customer base
- Identify customer needs and collaborate with marketing, services, support and product teams
- Proactively conduct market analysis and monitor competitive activity

**Preferred Qualifications**:

- 3+ years of experience in a customer success/account management role, managing and closing B2B expansion/cross-sell/up-sell cycles preferably in a SaaS software or technology environment
- Fluent in Spanish and located in Spain
- Experience working with any of the following customer portfolios: SMB, mid-market, enterprise and strategic accounts
- Passionate and excited about Customer Success, technology and being part of a fast-growing SaaS company
- Experience retaining and expanding revenue with existing customers, preferably in a SaaS environment
- Exceptional verbal, written and presentation skills
- Impressive executive presence and ability to solve problems and take action
- Organized, analytical and able to eliminate sales obstacles quickly and creatively
- Solid time management skills
- Experience working with cross-functional teams, such as sales and professional services.
- Familiarity with SaaS metrics such as ARR, Net Revenue Retention, NPS, and Churn
- Familiarity with the Maintenance and Reliability Industry.

We are an Equal Opportunity Employer including disability and veterans.