Bilingual Implementation Consultant

**About Fiix**

Fiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance. We help our customers drive better business outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations and the industry expertise they need for maintenance success. There are over 3000 maintenance teams in 100+ countries using Fiix to improve communication, asset health, and even sustainability.

Creating positive social impact is baked into our company DNA, and as one of Canada’s fastest-growing companies and Best Workplaces, we’re transforming an industry and doing it the right way.

**About the team**

Our Fiixers are the key to our success. Our team is made up of professionals who bring together a variety of experiences, backgrounds and perspectives. We celebrate the diversity of our people and place a high value on creating an environment where everyone can bring their whole self to work.

As a Fiixer, you will work in a caring and collaborative culture, alongside people who are passionate and purpose-driven. You’ll have the support and resources you need to grow, achieve your professional goals and develop your career for the future.

In our fast-paced, high-growth environment, you’ll have the opportunity to work on challenging projects, develop your expertise and pursue leadership, within and outside of your role. Plus, there are tons of opportunities to make an impact Take paid time off to volunteer in your community, start up a new committee, join an employee resource group, or mentor other Fiixers. Best of all, you’ll have the flexibility to work remotely or come and experience our awesome office. No matter where you’re working from, we’re committed to ensuring that the Fiixer experience is best in class

As an Implementation Consultant you will be actively involved in helping our clients implement and adopt the Fiix CMMS throughout their organization through onsite and/or remote consultation sessions. You will train clients’ employees on product functionality, communicate information about the implementation process, and guide and support our clients through each project milestone until successful launch of their new software is achieved.

**What you will do**:

- Act as the sole or primary point of contact for clients during the implementation phase of their journey
- Enable clients to take full advantage of our industry-leading technology and deploy solutions in a manner that encourages end-user adoption, minimizes “time to value”, and supports expansion over time
- Engage directly with clients to understand their requirements, identify implementation success factors, develop best-fit solution designs, and configure the CMMS to meet their specific needs
- Proactively manage client expectations; identify and communicate implementation risks, capture and disseminate key project decisions and insights, and control project scope, quality, & timeline
- Develop and deliver client-specific training programs, including the creation of client-specific training material (e.g. documents and videos)
- Assist clients with the collection, loading, and configuration of data
- Design and build client-specific reports and dashboard KPIs & widgets
- Support system integrations between Fiix & ERP systems
- Record project progress on a timely basis and store all project artefacts in a central repository
- Collaborate with teammates to identify, refine, and implement CMMS & implementation best practices
- Assist with the training & development of new Implementation Consultants
- Travel up to 40% of the time
- **_
Measures of Success:_**_ customer feedback, utilization %, contribution to team initiatives_

**What we're looking for**:

- 3+ years experience in a software implementation role; SaaS and/or CMMS software experience is an asset
- Fluent in English and German.
- Prior experience in the Maintenance and Reliability industry considered an asset
- Strong customer-relationship building skills; excellent verbal, written, and presentation skills
- Prior experience translating customer business requirements into workable software solutions
- Prior experience in Project Management leading small and medium software implementations; including experience developing work-breakdown structures and managing project plans
- Positive, self-starter attitude and desire to exceed expectations at every opportunity
- High attention to detail, strong organizational skills, and a passion for delivering high-quality work
- Thrive in a fast paced, dynamic, challenging, team-oriented work environment
- Valid driver’s license and Passport
- Bachelor's Degree or equivalent in a related field

**Equity Statement