Consultant, Implementation

Who We Are: At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Consultant within the Implementation team are responsible for activating and configuring Emburse software for new clients and existing clients purchasing professional services. These activities include: consultation to determine the best configurations for the client’s business needs and long-term usage of the software; configuring the software through the user interface; configuring the software through back-end databases, scripts and via software tools; tracking, managing and providing regular updates on the progress of an implementation project; ongoing communication with client-side and internal stakeholders throughout the process. What you will do : Responsible for implementing large and enterprise market clients Provide excellent customer service to clients by phone, email and via web Become proficient with the product and translate client requirements to capabilities of the software Acquire technical product knowledge through training, self-directed research and testing, and internal consultation Participate in implementation client-facing kick-offs, requirement gathering sessions and configuration review meetings Consult with clients on best practices for the implementation and use of Emburse products to meet their business requirements Configure the product to meet the needs and requirements of the client, according to the scope of the project Provide regular status updates on project deliverables and milestones through defined processes Balance multiple concurrent projects within set workload expectations Cross-functionally collaborate with the Customer Success Management team to understand the client needs and requirements to ensure a timely and complete implementation process Participate as needed in the process surrounding technical escalations to development, which may include documentation, testing, progress tracking, and communication to internal and client-side stakeholders What we are looking for : Bachelor’s degree, college diploma in related field and/or equivalent experience 5 years minimum of software implementation, customer service and/or transferable experience Strong interpersonal skills including collaboration, negotiation and diplomacy Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully Ability to manage large projects with minimal guidance Ability to translate complex customer requirements into solutions that simplify configuration, administration and the end-user experience Why Emburse? Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down. • A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize their finance operations. • A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real- world challenges. • A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that supports your success. • A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making for businesses everywhere. Shape your future & find what’s next at Emburse. Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment. #J-18808-Ljbffr